West Virginia
Getting Started with Backup
Getting Started with Charter Business® Backup
Before Installation: Package selection and Software downloads
-
Your Charter Business® sales representative will help you select the
service package that works best for your company. Choose from a variety of
retention options and storage tiers. The application also includes the OTM,
MS SQL Server, MS Exchange and Oracle plug-in modules.
- Charter Business® Backup provides automated, highly secure
backup and recovery services, stored at an off-site location
and transmitted over your Charter Business® Internet
service.
- Charter Business Backup Application Plug-in Suite (APS)
provides all the features of Charter Business Backup, plus
plug-ins that offer added backup support.
- After you have selected your service, you will receive an
email message from Charter Business listing the files to
download, as well as new account information you will need for
the installation process.
- Download the necessary software to your desktop or server
to prepare for the installation. Refer to your email
notification message or visit the
Charter Business Backup Software Downloads
page for software, as well as for installation and user documents.
- If you are installing the software yourself, Charter
Business recommends that you download and review the
accompanying user or installation guide and release notes.
These documents are available for download on the
Charter Business Backup Software Downloads
page.
- If you are a new Charter Business customer, your
Charter Business® Internet broadband connection must be
activated before Charter Business Backup installation can begin.
To activate your account now, call a Charter Business customer
support representative at: 800.314.7195.
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Day of Installation: Setup configuration and help
- .Make sure you have downloaded the necessary software and
that you have the email message from Charter Business that
includes your account information. You will need to refer to
your account details during the installation.
- You have several options for installing the Charter Business Backup Software:
You may request that a Charter Business customer support
representative guide you through the installation process
over the phone. You may download and review the user guides and release notes from the
Charter Business Backup Software Downloads
page and install the software yourself.You may request that a Charter Business customer support
representative schedule and perform a remote installation
through a remote—assistance session, temporarily sharing
control of your desktop to perform the installation.
To request installation assistance at any time during
installation, call a Charter Business customer support
representative at:800.314.7195.
- If you requested assistance installing the Charter Business Backup software, the Charter Business customer
support representative will call you at a scheduled time to guide you through the installation.
After Installation and the First Backup
- After the first backup runs at its scheduled time, Charter Business customer support will send an
email message notifying you that the backup is complete.
- You will receive additional information as necessary while Charter Business monitors your backup process.
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Ongoing Operations and Monitoring
- The Charter Business Backup data protection service allows
you to monitor the backup process on your computer(s) and
server(s). The following articles found on the
Charter Business Backup FAQs page may help you. For a complete list
of FAQs, Click here..
Questions addressed include:
- If you want to change or upgrade your Charter Business® Backup service, contact
Charter Business customer support at: 800.314.7195.
- If you have questions about Charter Business Backup service, check the
Charter Business Backup FAQs
or call 800.314.7195.
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