Charter Business Telephone™ Features Details

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Charter Business Telephone™ Features

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beside each feature to view details on how to use each one.

	Service	Benefit
	Anonymous Call Rejection	Unidentified calls are handled automatically
	Feature Detail Phone calls received with the private or anonymous designation can be sent an announcement stating blocked calls are not accepted and the call needs to be unblocked to go through	Activate * 7 7 Deactivate * 8 7
	Block 900/976	Prevents unwanted outgoing calling activity
	Feature Detail Calls to 900/976 are automatically blocked	Activate Service Change Deactivate Service Change
	Block Collect	Prevents unwanted incoming calls
	Feature Detail Provides the ability to block incoming collect calls	Activate Service Change Deactivate Service Change
	Block Repeat Dialing	Limits unwanted outgoing calling activity
	Feature Detail Prevents the use of the Repeat Dialing feature	Activate 66 Deactivate* *86
	Block Third-Party Calls	Prevents unwanted third party charges
	Feature Detail Prevents third parties from billing calls to you phone number(s)	Activate Service Change Deactivate Service Change
	Block Long Distance and International Long Distance Calls	Prevent unwanted charges while still being able to make domestic long distance calls
	Feature Detail Provides the ability to block outbound international long distance calls beginning with 1+, 0+, 10- 10-XXX for no additional charge	Activate Service Change Deactivate Service Change
	Call Forward Busy Line	Won't miss any incoming calls while on the phone
	Feature Detail Forwards all incoming calls when your line is busy	Activate Service Change Deactivate Service Change
	Call Forward Busy/No Answer	Won't miss any incoming calls while at the office or away
	Feature Detail Forwards all incoming calls when your line is busy or unanswered	Activate Service Change Deactivate Service Change
	Call Forward No Answer	Won't miss any incoming calls while away from the office
	Feature Detail Forwards all incoming calls when your line is unanswered	Activate Service Change Deactivate Service Change
	Call Forward Selective	Can forward only wanted calls
	Feature Detail Forwards up to 12 selected incoming calls to a designated number	Activate * 6 3 Deactivate * 8 3
	Call Forward Variable	Won't miss any incoming calls while away from the office
	Feature Detail Foward all incoming calls to a designated number	Activate * 7 2 Deactivate * 7 3
	Call Forward Variable - Remote Access	Activate your Call Forwarding service from outside the office
	Feature Detail Enables users to make changes to their Call Forwarding service from remote locations (Call Forward Variable feature must also be subscribed to on at least one line for this service to work)	Activate Service Change Deactivate Service Change
	Call Return	Can identify last missed call
	Feature Detail Supplies the number, date, and time of most recent incoming call and offers the option to automatically return the call (available intraLATA only)	Activate * 6 9 Deactivate N/A
	Call Screening	Unwanted calls are handled automaticallly
	Feature Detail Auto-routes up to 12 selected incoming calls to a polite message stating calls are not being accepted at this time	Activate * 6 0 Deactivate * 8 0
	Call Trace	Can obtain caller information for legal recourse
	Feature Detail Initiates a trace of the most recent incoming call (customer initiated – not related to CALEA or law enforcement activity)	Activate * 5 7 Deactivate N/A
	Call Waiting/Cancel Call Waiting	Won't miss any incoming calls
	Feature Detail Identifies incoming calls via an audible signal while on a call and allows the Call Waiting feature to be temporarily disabled	Activate Flush Button Deactivate * 7 0
	Call Waiting With Caller ID	Can decide whether to answer incoming call based on caller information
	Feature Detail Identifies incoming calls via an audible signal while on a call and displays incoming caller information. Must have a Caller ID capable phone and/or display unit. **Must have CW + CID	Activate Service Change Deactivate Service Change
	Caller ID	Can decide whether to answer incoming call based on caller information
	Feature Detail Displays incoming caller information. Must have a Caller ID capable phone and/or display unit	Activate Service Change Deactivate Service Change
	Call ID Per Line Blocking	Prevents party you are calling from seeing your name and number on their Caller ID unit
	Feature Detail Blocks the transmission of the phone number on all calls from the phone line	Activate Service Change Deactivate Service Change
	Caller ID Blocking	Protect Privacy
	Feature Detail Prevents outgoing information from being displayed on end user’s Caller ID unit on a per-call basis	Activate * 6 7 Deactivate * 8 2
	Call Transfer	Allows you to keep your business line available for other incoming calls.
	Feature Detail Transfer incoming calls to another phone number, inside or outside of your office (long distance charges apply when applicable)	Activate Flash Button Deactivate N/A
	Custom Ring	Prioritize and identify incoming calls
	Feature Detail Identifies selected incoming calls with a custom ring	Activate * 6 1 Deactivate * 8 1
	Distinctive Ring	Can have a different phone number for other employees or give different numbers to different incoming callers without the expense of an additional line
	Feature Detail Allows for 2 distinct phone numbers on 1 phone line	Activate Service Change Deactivate Service Change
	Hunt Group	Find an available line within a set of lines
	Feature Detail Allows multiple lines to all act as a single group – this is a per line feature and will be charged per line	Activate Service Change Deactivate Service Change
	Repeat Dialing	Don't have to manually redial busy numbers
	Feature Detail Automatically redials a specified busy outgoing number until the line is free (available intraLATA only)	Activate * 6 6 Deactivate * 8 6
	Selective Call Acceptance	Only wanted calls are processed and unwanted calls are handled automatically
	Feature Detail Limits incoming calls up to 12 designated numbers and auto-routes all other calls to a polite message stating calls are not being accepted at this time	Activate * 6 4 Deactivate * 8 4
	Speed Dial	Don't have to memorize individual phone numbers
	Feature Detail Allows you to program up to eight numbers for fast, one-digit dialing	Activate * 7 4 Code + # Deactivate N/A
	Speed Dial 30	Don't have to memorize individual phone numbers
	Feature Detail Allows two-digit keypad dialing for up to 30 frequently dialed numbers	Activate * 7 5 Code + # Deactivate N/A
	3-way Calling	Can avoid calling a 2nd party back; can get 2 parties to converse with you at once
	Feature Detail Allows subscribers to talk with 2 different parties simultaneously	Activate Flash Button Deactivate N/A
	Toll Restriction	Prevents unwanted charges (this option does not block toll free calling)
	Feature Detail Provides the ability to block the following outbound long distance calls: 1+, 0+, 10-10-XXX and international calls for no additional charge	Activate Service Change Deactivate Service Change
	Voicemail	Won't have to miss or answer incoming calls whether on the phone or away from office
	Feature Detail Allows incoming callers to leave up to 45 retrievable 5-minute messages which can be stored for up to 31 days in up to 4 distinct mail boxes	Activate From office phone, dial phone number and PIN Deactivate Service Change
	Make Set Busy	Allows a line to be made busy so incoming calls skip that line in order to reach an available line or voicemail sooner
	Feature Detail Helps callers reach an available line/voicemail sooner	Activate * 7 8 Deactivate * 7 9

Click here for Call Forward Variable Remote Access phone numbers (by region)

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