Getting Started with Charter Business® Backup

Before Installation: package selection and software downloads Day of Installation: setup configuration and help After Installation and the First Backup Ongoing Operations and Monitoring

Before Installation: Package selection and Software downloads

1. Your Charter Business® sales representative will help you select the service package that works best for your company. Choose from a variety of retention options and storage tiers. The application also includes the OTM, MS SQL Server, MS Exchange and Oracle plug-in modules. Charter Business® Backup provides automated, highly secure backup and recovery services, stored at an off-site location and transmitted over your Charter Business High-Speed Internet™ service. Charter Business Backup Application Plug-in Suite (APS) provides all the features of Charter Business Backup, plus plug-ins that offer added backup support. 2. After you have selected your service, you will receive an email message from Charter Business listing the files to download, as well as new account information you will need for the installation process. 3. Download the necessary software to your desktop or server to prepare for the installation. Refer to your email notification message or visit the Charter Business Backup Software Downloads page for software, as well as for installation and user documents. 4. If you are installing the software yourself, Charter Business recommends that you download and review the accompanying user or installation guide and release notes. These documents are available for download on the Charter Business Backup Software Downloads page. 5. If you are a new Charter Business customer, your Charter Business High-Speed Internet™ broadband connection must be activated before Charter Business Backup installation can begin. To activate your account now, call a Charter Business customer support representative at:  800.314.7195.

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Day of Installation: Setup configuration and help

1. Make sure you have downloaded the necessary software and that you have the email message from Charter Business that includes your account information. You will need to refer to your account details during the installation. 2. You have several options for installing the Charter Business Backup Software: You may request that a Charter Business customer support representative guide you through the installation process over the phone. You may download and review the user guides and release notes from the Charter Business Backup Software Downloads page and install the software yourself. You may request that a Charter Business customer support representative schedule and perform a remote installation through a remote—assistance session, temporarily sharing control of your desktop to perform the installation. To request installation assistance at any time during installation, call a Charter Business customer support representative at:  800.314.7195. 3. If you requested assistance installing the Charter Business Backup software, the Charter Business customer support representative will call you at a scheduled time to guide you through the installation.

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After Installation and the First Backup

1. After the first backup runs at its scheduled time, Charter Business customer support will send an email message notifying you that the backup is complete. 2. You will receive additional information as necessary while Charter Business monitors your backup process.

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Ongoing Operations and Monitoring

1. The Charter Business Backup data protection service allows you to monitor the backup process on your computer(s) and server(s). The following articles found on the Charter Business Backup FAQs page may help you. For a complete list of FAQs, Click here.. Questions addressed include: How do I install Charter Business Backup? What are the system requirements for Charter Business Backup? What operating systems can be used with Charter Business Backup? What do I do if I miss a backup because my laptop is off-line? How do I restore lost data? When is the best time to schedule backups? 2. If you want to change or upgrade your Charter Business® Backup service, contact Charter Business customer support at:   800.314.7195. 3. If you have questions about Charter Business Backup service, check the Charter Business Backup FAQs or call 800.314.7195.

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