Charter Business® Custom Domain Email

Click on the links below to get answers to commonly asked questions about Charter Business® Custom Domain Email.

• What email clients can I use to access my email?
• What are the mail clients setup procedures for the Charter Domain email accounts?
• How do I access my email account remotely?
• How do I get additional Email accounts?
• How do I set up an auto-reply message when I'm away from the office?
• How do I forward or redirect my messages to a different email address?
• Are there limits to the size or number of recipients of an email message?
• How do I change or reset a password for an email account?

Q. What email clients can I use to access my email? A. You can use one of the many popular email client applications, such as Microsoft?Outlook? Eudora? or Netscape? to access your custom email accounts. Charter Business email servers support POP, IMAP, MAPI and HTML access. Back to top Q. What are the mail clients setup procedures for Custom email accounts? A. Use one of the following setup procedures based on your internal email software: Setup procedures for: Microsoft Windows Internet Explorer Outlook Express

1. Launch Outlook Express.
2. Select Accounts... from the Tools menu. The Internet Accounts window appears.
3. Select the Mail tab.
4. Click the Add... button and select Mail... The Internet Connection Wizard displays the Your Name window.
5. Type your name, the name that will appear in the from field of email messages you send.
6. Click the Next button. The Internet Email Address window displays.
7. Type your full email address (e.g., mike@example.com) in the Email Address field.
8. Click the Next button. The Email Server Names window displays.
9. Select POP3 from the incoming mail server drop-down list.
10. For the Incoming mail server, type: pop.CharterInternet.com.
11. For the Outgoing mail server, type: smtp.CharterInternet.com.
12. Click the Next button. The Internet Mail Logon window displays.
13. In the Account Name field, type your fully qualified account name (e.g., mike@example.com).
14. In the Password field, type your login password. (Check or uncheck the checkbox for Remember Password, as appropriate.
15. Uncheck the checkbox; log on using Secure Password Authentication.
16. Click the Next button. The Congratulations window will display.
17. Click the Finish button.

Setup procedures for: Windows Netscape Navigator

1. Open your Netscape browser.
2. Select Preferences from the Edit menu, View, or Communicator menu (depending on your Netscape version). The Preferences window will display.
3. Expand Mail and Newsgroups on the pop-up menu by clicking the + sign.
4. Select Identity from the menu.
5. In the Your Name field, type the name that you want to appear in the from field of email messages you send.
6. In the Email Address field, type your full email address (e.g., mike@example.com).
7. Optionally, set any other fields as appropriate.
8. Select Mail Servers from the menu.
9. Click the Add button to specify the incoming mail server. The Mail Server Properties window will display.
10. Select the General tab.
11. For the Server name, type: pop.CharterInternet.com
12. For the Server type, select POP3 Server from the drop-down menu.
13. In the User Name field, type your account name.
14. Set any additional parameters, as appropriate.
15. Click the OK button. The Mail Server Properties window will close and the incoming server name will display in the Incoming Mail Servers field on the Preferences window.
16. In the Outgoing Server field, type: smtp.CharterInternet.com.
17. In the Outgoing mail server User Name field, type your account name.
18. Set any additional preferences as appropriate.
19. 19.Click the OK button.

Setup procedures for: Windows Eudora Mail Application

1. Launch Eudora mail.
2. Select Options from the Tools menu.
3. Click the Getting Started icon in the Category field.
4. In the Real Name field, type the name that you want to appear in the From field of email messages you send.
5. In the Return address field, type your full email address (e.g., mike@example.com).
6. In the Mail Server (Incoming) field, type: pop.CharterInternet.com.
7. In the Login Name field, type your account name.
8. In the SMTP Server (Outgoing) field, type: smtp.CharterInternet.com.
9. Click the checkbox next to Allow authentication.
10. Click the OK button.

Back to top Q. How do I access my email account from home? A. You can access your email using the online WebMail interface from almost any location with Internet access. Go to mail.MyCustomDomain.com, substituting your custom domain name. Enter your complete user name (yourname@MyCustomDomain.com) and password. Back to top Q. How do I get additional storage and allocate unused storage to users? A. If you need additional email storage space for your custom email account and you are not, the domain administrator, you must ask the domain administrator to allocate more storage to your account. If you are the domain administrator and you have additional unused email accounts, you may allocate some of the storage space among the current email accounts.

1. Use the Account Administrator Controls page found in the administrator version of the online WebMail interface.
2. To change storage limits for an individual mailbox, click the Edit button next to the appropriate mailbox name.

If you are the domain administrator and you need additional email storage space for your users, you can purchase additional email accounts, available singly or in groups of 10 accounts, for a nominal monthly fee. Simply contact your Charter Business® sales representative. Back to top Q. How do I set up an auto-reply message when I'm away from the office? A. For all users, from the WebMail interface:

1. Click Options on the left navigation list. The Options ?Mailbox page will display
2. Click the Rules button. The page will refresh with several rules-related options.
3. Under the Vacation Message section, type the appropriate information in the Message Text box.
4. Click the appropriate radio button in the Usage Rules section.
5. Click the OK button at the bottom of the screen. The screen will refresh with a 'successful update' message.

Back to top Q. How do I forward or redirect my messages to a different email address? A. For all users, from the WebMail interface:

1. Click Options on the left navigation list. The Options ?Mailbox page will display.
2. Click the Rules button. The page will refresh with several rules-related options.
3. Under the Vacation Message section, type the appropriate information in the Message Text box.
4. Click the appropriate radio button in the Usage Rules section.
5. Click the OK button at the bottom of the screen. The screen will refresh with a 'successful update' message.

Back to top Q. Are there limits to the size or number of recipients of an email message? A. The maximum size for an individual email message sent from a CharterInternet.com domain account is 30 MB. The maximum number of recipients for an email is 250 Back to top Q. How do I change or reset a password for an email account? A. Administrators of custom domain email accounts can change passwords from within the online WebMail interface tool.

1. Click Account Administration to see a list of account user names.
2. Click the Edit button next to the account for which you wish to make a password change.
3. Change the password by entering the required data in the password field .

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