Customer Support

Contact a Charter Business Account Executive

Our Services Work Hard for You. So Does Our Support Team.

At Charter Business^®, we understand that ultimately our success hinges on your success. That's why we back up our business services with a team that is dedicated to you. Click on the links below to get online technical support and answers to frequently asked questions regarding your Charter Business^® services.

Charter Business Telephone^® Service Support

Charter Business^® makes it easier than ever by offering flexible calling packages, long-distance plans, high-quality service, and customer care. Please use the Charter Business Telephone Support guide to get the most of your Charter Business Telephone ® service and all the features included.

Charter Business^® INTERNET PLUS Support

Please use the Charter Business^® INTERNET PLUS Support guide to help you make the most of your Charter Business^® Internet Plus. By clicking through the navigation at the left of this page you’ll find easy-to-follow instructions for getting your office ready for installation and using all the services your new internet connection has to offer.

Charter Business^® Fiber Internet Support

Please use the Charter Business^® Fiber Internet Support guide to help you make the most of your Charter Business Fiber Internet. By clicking through the navigation at the left of this page you’ll find easy-to-follow instructions for getting your office ready for installation and using all the services your new internet connection has to offer.

Frequently Asked Questions

Our FAQs section provides answers to common questions about Charter Business Products & Services. The FAQs are organized in seven main categories: Billing, High-Speed Internet, Cable TV, Telephone, Charter Domain Hosting, Custom Domain Hosting and Backup Software.

Administrators of CharterInternet.com domains can click here to manage their domains and check email.

Charter Business^® Network Operations Center

For customers with fiber-optic service, Charter Business technicians monitor network performance and optimization and, when possible, notify you of planned maintenance. To consider upgrading to fiber-optic service, submit a product inquiry, and a customer representative will contact you, or you can call us at 866.603.3199.

Don't see what you need?

Call the Charter Business^® Service Center at: 800.314.7195. Expert customer support representatives are ready to help you solve problems. If you are looking to sign up for new services or to upgrade existing services, you can click Products & Services for information about products available to you. You can also submit a product inquiry, and we will contact you directly.