Charter High-Speed Internet Email Service

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Charter High-Speed™ Internet Email Service

CharterInternet.com Domain Email

Click on the links below to get answers to commonly asked questions about CharterInternet.com Domain Email.

What email clients can I use to access my email?
What are the mail clients setup procedures for the Charter Domain email accounts?
How do I access my email account remotely?
How do I get additional Email accounts?
How do I set up an auto-reply message when I'm away from the office?
How do I forward or redirect my messages to a different email address?
Are there limits to the size or number of recipients of an email message?
How do I change or reset a password for an email account?

Click here to view and print the Charter Business WebMail User Help document.

Q. What email clients can I use to access my email?

A. You can use one of the many popular email client applications, such as Microsoft?Outlook? Eudora? or Netscape? to access your custom email accounts. Charter Business email servers support POP, IMAP, MAPI and HTML access.

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Q. What are the mail clients setup procedures for Charter Domain email accounts?

A. As an email user, if your email account is hosted on the CharterInternet.com domain and you have an email address whose domain name looks like this:

@CharterInternet.com
@charter.net
@chartermi.net
@nebi.com
@chartertn.net

Use the following setup procedures:

Setup procedures for: Microsoft Windows Internet Explorer Outlook Express

1.	Launch Outlook Express.
2.	Select Accounts... from the Tools menu. The Internet Accounts window appears.
3.	Select the Mail tab.
4.	Click the Add... button and select Mail... The Internet Connection Wizard displays the Your Name window.
5.	Type your name, the name that will appear in the from field of email messages you send.
6.	Click the Next button. The Internet Email Address window displays.
7.	Type your full email address (e.g., mike@example.com) in the Email Address field.
8.	Click the Next button. The Email Server Names window displays.
9.	Select POP3 from the incoming mail server drop-down list.
10.	For the Incoming mail server, type: pop.CharterInternet.com.
11.	For the Outgoing mail server, type: smtp.CharterInternet.com.
12.	Click the Next button. The Internet Mail Logon window displays.
13.	In the Account Name field, type your fully qualified account name (e.g., mike@example.com).
14.	In the Password field, type your login password. (Check or uncheck the checkbox for Remember Password, as appropriate.)
15.	Uncheck the checkbox; log on using Secure Password Authentication.
16.	Click the Next button. The Congratulations window will display.
17.	Click the Finish button.

Setup procedures for: Windows Netscape Navigator

1.	Open your Netscape browser.
2.	Select Preferences from the Edit menu, View, or Communicator menu (depending on your Netscape version). The Preferences window will display.
3.	Expand Mail and Newsgroups on the pop-up menu by clicking the + sign.
4.	Select Identity from the menu.
5.	In the Your Name field, type the name that you want to appear in the from field of email messages you send.
6.	In the Email Address field, type your full email address (e.g., mike@example.com).
7.	Optionally, set any other fields as appropriate.
8.	Select Mail Servers from the menu.
9.	Click the Add button to specify the incoming mail server. The Mail Server Properties window will display.
10.	Select the General tab.
11.	For the Server name, type: pop.CharterInternet.com
12.	For the Server type, select POP3 Server from the drop-down menu.
13.	In the User Name field, type your account name.
14.	Set any additional parameters, as appropriate.)
15.	Click the OK button. The Mail Server Properties window will close and the incoming server name will display in the Incoming Mail Servers field on the Preferences window.
16.	In the Outgoing Server field, type: smtp.CharterInternet.com.
17.	In the Outgoing mail server User Name field, type your account name.
18.	Set any additional preferences as appropriate.
19.	Click the OK button.

Setup procedures for: Windows Eudora Mail Application

1.	Launch Eudora mail.
2.	Select Options from the Tools menu.
3.	Click the Getting Started icon in the Category field.
4.	In the Real Name field, type the name that you want to appear in the From field of email messages you send.
5.	In the Return address field, type your full email address (e.g., mike@example.com).
6.	In the Mail Server (Incoming) field, type: pop.CharterInternet.com.
7.	In the Login Name field, type your account name.
8.	In the SMTP Server (Outgoing) field, type: smtp.CharterInternet.com.
9.	Click the checkbox next to Allow authentication.
10.	Click the OK button.

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Q. How do I access my email account remotely?

A. You can access your email using the online WebMail interface from almost any location with Internet access. Go to mail.CharterInternet.com. Enter your complete user name (yourname@CharterInternet.com) and password.

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Q. How do I get additional Email accounts?

A. Each Charter Business® package comes with a fixed number of email accounts, though additional email accounts may be added for a nominal monthly fee. The domain administrator can check the number of available accounts on the My Charter Account page under Manage My Email Accounts. The total number of available email accounts displays on that page. To order additional email accounts, please contact your Charter Business representative.

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Q. How do I set up an auto-reply message when I'm away from the office?

A. For all users, from the WebMail interface:

1.	Click Options on the left navigation list. The Options ?Mailbox page will display.
2.	Click the Rules button. The page will refresh with several rules-related options.
3.	Under the Vacation Message section, type the appropriate information in the Message Text box.
4.	Click the appropriate radio button in the Usage Rules section.
5.	Click the OK button at the bottom of the screen. The screen will refresh with a 'successful update' message.

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Q. How do I forward or redirect my messages to a different email address?

A. For all users, from the WebMail interface:

1.	Click Options on the left navigation list. The Options - Mailbox page will display.
2.	Click the Rules button. The page will refresh with several rules-related options.
3.	Under the Forwarding section, type the appropriate information in the Forwarding Addresses box.
4.	Click the appropriate radio button in the Forwarding Setting section.
5.	Click the OK button at the bottom of the screen. The screen will refresh with a 'successful update' message.

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Q. Are there limits to the size or number of recipients of an email message?

A. The maximum size for an individual email message sent from a CharterInternet.com domain account is 20 MB. The maximum number of recipients for an email is 250

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Q. How do I change or reset a password for an email account?

A. The domain administrator can change or reset a password for an email account:

1.	From the My Charter Account page, click the Manage My Email Accounts link. The Add or Edit Email Accounts page will display.
2.	Click the Edit hyperlink to the right of the account you want to change. The Edit Email Account page will display with the current password displayed as a single asterisk.
3.	To change the password, type the new password in the Password field. While the actual typed values will not appear, an asterisk will display for each character typed.
4.	In the Confirm Password field, retype the new password.
5.	Click the Save button. The Email Account Confirmation page will display.

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