West Virginia

Charter Business® Billing - FAQ

Q:How do I update my account information?

A: Please contact your customer service representative for assistance. For billing inquiries, call: 800.314.7195..

Q:How do I get answers to questions about my contract?

A: Please direct all questions pertaining to your contract agreement to your Charter Business sales representative.

Q: How do I identify my sales representative?

A:Complete appropriate portions of the Product Inquiry Form and a sales representative will call you, or call us at: 888.692.8635.

Q:What do I do if I haven't received a billing statement?

A:You may not receive a statement if there is not a balance due or when there is a credit on the account. Charter Business does not send a billing statement under these circumstances. If in doubt, please contact your customer service representative for assistance at: 800.314.7195.

Q:Why have my rates changed?

A:For questions regarding your rates, please contact your customer service representative at 800.314.7195.

Q:Where can I find the itemized call details for my Charter Business® Phone account?

A:Visit www.charter-business.com/calldetail for more information.

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