Charter Business Custom Hosting FAQ's

Q:What is the URL format to manage my domains, email and website?

A:https://cp.charter-business.net

Back to top
Q:How do I reset my password if I cannot log into the control panel?

A:Go to https://cp.charter-business.net and click on “Forget Password?” and go through Step 1 & Step 2.

Back to top
Q:How do I reset my password from inside the control panel?

A:After logging in to the Admin user, go to My Account -> Users -> and click on your login name. On the general Tab, click “Edit” under your
login / password information and you can change the password.

Back to top
Q:What are the steps required to register a new domain?

A:

  1. Once you have logged into the site, click on All Domains in the upper left corner of your screen - Or select the Hosting > Configuration & Administration > Domain Overview > Domain Administration page.
  2. Start creating a new domain by selecting Register New Domain
    Register New Domain
  3. In the Domain field provided, enter the custom domain name that you would like your customers to see when they receive an email from you and/or visit your website.
  4. Click Next
  5. A list of domain name options will be displayed that includes the domain name that you entered as well as several similar alternatives.
    • If the domain name that you entered is available, you may select it from the list provided.
    • If the domain name that you entered is not available, you may select one of the other, similar options from the list provided or click cancel to return to the previous screen.
    • Leave all other fields on the screen blank Domain Name Options
  6. Once you have selected a domain name, click Next
  7. Select the required Subscription period (1 year) and click Next
    • Leave all other fields on the screen blank Choose Subscription Period
  8. Click Confirm Order
    • Leave all other fields on the screen blankLeave all other fields on the screen blank Confirm Order
  9. The newly created domain appears on the All Domains and Hosting > Configuration & Administration > Domain Overview > Domain Administration screens.

Back to top
Q:How do I find out if a domain is available or the current domain registrar if I plan to transfer a domain?

A:Please visit http://www.enom.com/whois to determine if a domain is available or current domain registrar. In order to transfer your domain over, you will need a transfer key / authorization code from your current domain registrar such as Network Solutions, GoDaddy or Tucows.

Back to top
Q:How do I obtain a transfer key/authorization code from another domain registrar such as Network Solutions, GoDaddy or Tucows

A: Transfer domain names from Network Solutions to Charter
This page takes you step by step through the procedure for transferring a domain away from Network Solutions and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.
Transfer Task 1: Verify that the domain name is eligible for transfer
To make sure your domain name can be transferred, check the following:
  • The domain name has been registered for at least 60 days, and has been at Network Solutions for at least 60 days.
  • The domain name is not in "client update prohibited" status.
Transfer Task 2: Update contact information for the domain name
Before you can transfer a domain, the Registrant and Administrative contact information (especially the email addresses) must be up-to-date at Network Solutions, because these contacts receive the transfer request and okay the transfer.
To update the Registrant and Administrative contacts at Network Solutions:
  1. Log on to your account at NetworkSolutions.com.
  2. Click "Edit Account Contacts".
  3. Click the account name for which you want to confirm contact information.
  4. In the "Edit WHOIS Contacts" section, click "View/Edit WHOIS Contacts".
  5. Select the check box next to the domain name you want to confirm, and click "Continue".
  6. If the Administrative contact information needs to be updated, select the "Administrative Contact" option and click "Continue".
  7. Follow the instructions in the interface. When you have successfully completed the update, the user interface displays a confirmation.
  8. Repeat for the Registrant.
Transfer Task 3: Obtain the authorization code or retag the domain name
Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.
To transfer a .com, .net, .org, .info, or .biz domain name, obtain the authorization code from Network Solutions:
  1. Call Network Solutions 24-hour support line at 888-642-9675.
  2. Request the domain name authorization code.
Transfer Task 4: Unlock the domain name
Before you can transfer a domain name away from Network Solutions, it must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domain names.
To unlock:
  1. In your Network Solutions account, click the domain name you want to unlock.
  2. In the "Domain Details" section, click "Edit".
  3. Select "Turn Domain Protect Off" and then click "Save".

Back to top
Q:Transfer domain names from Network Solutions to Charter?

A: Transfer the domain name to Charter

Once you have prepared the domain name at Network Solutions, you're ready to transfer to Charter.
To transfer your domain name to Charter:
  1. Log on to your Charter account.
  2. Navigate to "All Domains" > "transfer a domain name".
  3. List the domain name you want to transferred, one per line and the authorization code.
  4. Click "Next".
  5. On the “Confirm Order” screen, verify that you are attempting to transfer the right domain name, listed after “Comments”
  6. Click "confirm order".
  7. When the domain name contacts receive email from Charter asking them to approve the transfer, do so by following the instructions in the email. NOTE: Your current registrar may take up to seven (7) days to transfer your domain registration to Charter.

Back to top
Q:Transfer domain names from Go Daddy to Charter?

A: Overview
This page takes you step by step through the procedure for transferring a domain away from Go Daddy and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.
Transfer Task 1: Verify that the domain name is eligible for transfer
To make sure your domain name can be transferred, check the following:
  • The domain name has been registered for at least 60 days, and has been at Go Daddy for at least 60 days.
  • The Registrant contact information has not changed for at least 60 days.
  • The domain name is not in "client update prohibited" status.
Transfer Task 2: Update Administrative contact information
Before you can transfer a domain, the Administrative contact information (especially the email address) must be up-to-date at Go Daddy, because the Administrative contact receives the transfer request and okays the transfer. Note: Go Daddy regards any changes to the Registrant contact information to be an "internal transfer" and will reject any transfer requests for 60 days after changes to the Registrant contact information. We recommend that you leave Registrant contact information as-is at Go Daddy. As long as either the Registrant or Admin email address is correct and you're using the Auto Verification method, you can make any needed changes once the domain name has successfully transferred to Charter.
To update the Administrative contact at Go Daddy:
  1. Log on to your account at GoDaddy.com.
  2. On the "Domains" menu, click "My domain names".
  3. Click the domain name you want to transfer.
  4. If the Administrative contact information is incorrect, click the "edit" link next to the Administrative contact at the bottom of the page.
  5. Update the Administrative contact information and click "OK".
Transfer Task 3: Obtain the authorization code or retag the domain name
Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.
To transfer a .com, .net, .org, .info, or .biz domain name, obtain the authorization code from Go Daddy:
  1. On the "My domain names" page, click the domain you want to transfer.
  2. In the "Authorization Code" section, click "Send by email".
  3. Click "OK".
Transfer Task 4: Unlock the domain name
Before you can transfer a domain name away from Go Daddy, it must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domain names.
To unlock:
  1. On the "My domain names" page, click the domain name you want to transfer.
  2. In the "Settings" section, next to the "Locked" status, click "Change".
  3. Select "Unlock" and click "OK".
Transfer Task 5: Transfer the domain name to Charter Web-hosting
Once you have prepared the domain name at Go Daddy, you're ready to transfer to Charter.
To transfer your domain name to Charter:
  1. Log on to your Charter account.
  2. Navigate to "All Domains" > "transfer a domain name".
  3. List the domain name you want to transferred, one per line and the authorization code.
  4. Click "Next".
  5. On the “Confirm Order” screen, verify that you are attempting to transfer the right domain name, listed after “Comments”
  6. Click "confirm order".
  7. When the domain name contacts receive email from Charter asking them to approve the transfer, do so by following the instructions in the email. NOTE: Your current registrar may take up to seven (7) days to transfer your domain registration to Charter.

Back to top
Q:Transfer domain names from Tucows to Charter?

A: Overview
This page takes you step by step through the procedure for transferring a domain away from Tucows and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.
Transfer Task 1: Verify that the domain name is eligible for transfer
To make sure your domain name can be transferred, check the following:
  • The domain name has been registered for at least 60 days, and has been at Tucows for at least 60 days.
  • The domain name is not in "client update prohibited" status.
Transfer Task 2: Confirm contact information
Before you can transfer a domain, the Registrant and Administrative contact information must be up-to-date at Tucows, because it is these contacts who receive the transfer request and okay the transfer.
To update these contacts at Tucows:
  1. Log on to your domain name at https://manage.opensrs.net.
  2. Click "Manage Domain".
  3. Type in any needed updates to the domain contact information, and save.
Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.
To transfer a .com, .net, .org, .info, .biz, .us, .name, .cn, .tw, .cc, or .in domain name, obtain the authorization code from Tucows
  1. Log on to your domain name at https://manage.opensrs.net.
  2. Click "Manage Domain".
  3. The authorization code is in the "Domain Extras" section.
Transfer Task 4: Unlock the domain
Before you can transfer a domain away from Tucows, the domain must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domains.
To unlock:
  1. Contact Tucows technical support.
  2. Ask them to unlock the domain name.
Transfer Task 5: Transfer the domain name to Charter
Once you have prepared the domain name at Tucows, you're ready to transfer to Charter.
To transfer your domain name to Charter:
  1. Log on to your Charter account.
  2. Navigate to "All Domains" > "transfer a domain name".
  3. List the domain name you want to transferred, one per line and the authorization code.
  4. Click "Next".
  5. On the “Confirm Order” screen, verify that you are attempting to transfer the right domain name, listed after “Comments”
  6. Click "confirm order".
  7. When the domain name contacts receive email from Charter asking them to approve the transfer, do so by following the instructions in the email. NOTE: Your current registrar may take up to seven (7) days to transfer your domain registration to Charter.

Back to top
Q:What are the steps required to register a transferred domain?

A:

  1. Once you have logged into the site, click on All Domains in the upper left corner of your screen - Or select the Hosting > Configuration & Administration > Domain Overview > Domain Administration page.
  2. Click on the Transfer Existing Domain button. Transfer Existing Domain button
  3. Input the Domain Name and Transfer Key (May be called an authorization code by some registrars). Transferring domain registration is the responsibility of the customer, but certain rules apply which the customer will need to be advised of:
    • When using a Domain registered with another provider, to move the domain registration to Charter, a Transfer/ Authorization Key must be obtained by the customer from their current registrar. This key (also sometimes called an authorization code) must be obtained from the customer’s current web host for the domain, and there is no way for Charter to obtain these on the customer’s behalf.
    • Customer Care can assist you with additional information about these topics if necessary, but you must perform the domain transfer inside the Parallels platform with the login and password created during account setup. Check Domain Name
    • Domains should be input with all lower case – no upper case characters or special characters.
  4. Click on the Next button.
  5. Select the required Subscription period (1 year) and click Next • Leave all other fields on the screen blank Choose Subscription period
  6. Click Confirm Order
    a. Leave all other fields on the screen blank Confirm Order
  7. Click on the Finish button to complete the process.
  8. The transferred domain appears on the All Domains and Hosting > Configuration & Administration > Domain Overview > Domain Administration screens. Enter Parameters of New Domain

Back to top
Q:How do I setup mailboxes?

A:

  1. Select “Exchange” from the navigational bar on the left. In this interface you can add, delete and modify your email accounts. After you have selected “Exchange”, click on Mailboxes. Exchange
  2. Next click on Add New Mailbox to begin creating your new email. Mailboxes
  3. Enter the name you would like recipients of your emails to see in the Display Name field. Enter the beginning of the email address in example Johnd@example.com. Enter your preferred password in the Password, and Confirm Password fields. Note: It is not necessary to click Generate new password.
  4. Click on Next. Add New Mail box
  5. On this screen click Finish and you will have successfully created your new email. Click Finish

Back to top
Q:How do I change or reset a password for an email account?

A: Log into your account at https://cp.charter-business.net and select Hosting > Configuration & Administration > Service Users.

Next, select the user you wish to change by clicking on the display name for the user. Then, click the change password button. Type the new password twice in the password and confirm password boxes and click the submit button to confirm changes.

Back to top
Q:How do I access my email?

A:Go to website https://exchange.charter-business.net/owa and enter your email address ( i.e. joe@yourdomain.com) and password for Outlook Web Access.

Back to top
Q:How do I set up an auto-reply message when I'm away from the office?

A:

  • On your browser go to https://exchange.charter-business.net/owa
  • Log on to your email.
  • Click “Options” in the top right corner of the tool bar.
  • Click out of Office Assistant on the left.
  • Click the radio button “Send Out of Office” auto-replies.

Back to top
Q:How do I access my email remotely?

A:The website https://exchange.charter-business.net/owa can be accessed from any computer with internet access. Simply go the website and enter your email address ( i.e. joe@yourdomain.com ) and password for email access.

Back to top
Q:Are there limits to the number of recipients or size of an email message?

A:Yes, there limits but for spam purposes we don’t publish those limits.

Back to top
Q:How do I get additional Email accounts?

A: Each Charter Business package comes with a fixed number of email accounts, though additional email accounts may be added for a nominal monthly fee.

The domain administrator can check the number of available accounts by going to Statistics & Analysis Section and then to resources.
To order additional email accounts, please contact your Charter Business representative.

Back to top
Q:How do I get additional storage and allocate unused storage to users?

A: A. Each mailbox has a capacity based upon a package it is part of. You cannot increase the size of your mailbox, but you can upgrade to an Exchange Standard or Professional mailbox in order to get more storage space.

B. You cannot allocate unused spaces to other mailboxes.

Back to top
Q:How do I forward or redirect my messages to a different email address?

A: Log into the Service User account (i.e. joe@yourdomain.com) at https://cp.charter-business.net. Under Service Configuration > Exchange Mailbox click Forwarding. Exchange Mail Box

Click Enable. Enter the email address you wish to forward all email to then click Submit. Email Forwarding

Back to top
Q:Can I use a third party email client to get my emails?

A:Yes – please see third party email instructions for details on how to set this up.

Back to top
Q:How do I set up my custom email account in Thunderbird, Apple Mail, Entourage, Outlook, etc?

A: Login to your account at https://cp.charter-business.net.

Next, click on the mailbox you wish to set up under its display name. In the mailbox section, click on the view setup info link next to IMAP4 or POP3. A new window will open which displays a walkthrough for email clients such as Thunderbird, Apple Mail, Entourage and Outlook.

Back to top
Q:Configuring Mozilla Thunderbird to Connect Mailbox via POP3?

A: Launch Mozilla Thunderbird.

Click Create a new account. The Account Wizard starts.
Click Email account and press Next >. Fill out the form that appears:
  • In the Your Name field, type in your name that will be shown to your e-mail recipients.
  • In the Email Address field, type in (your full email address).
Click Next > to continue the Wizard. Provide the following information about your incoming server:
  • Select the POP type.
  • Type in exchange.charter-business.net in the Incoming Server field.
Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in (your full email address) in the Incoming User Name field.
Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field.
Click Next > to proceed to the final Wizard step. The summary information is displayed. Check if everything is correct.
Click Finish to complete the Wizard. Your POP3 email account is now created.
On the Thunderbird menu, select Tools > Account Settings to display the Account Settings dialog window.
In the folder list, select the account you just created and click Server Settings. The incoming server settings for your account are displayed at the right side of the Account Settings window.
Under Security Settings select SSL.
In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed on the right side of the window. Here you can see all SMTP servers set up on your computer (if there any).
Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows:
  • In the Description field (optional), type in a free-form description of your outgoing mail server.
  • In the Server Name field, type smtp.charter-business.net
  • Select the Use name and password checkbox and enter (your full email address) in the User Name field.
  • Under Use secure connection select TLS.
  • Under Port Number enter 587.
Click OK to save changes and exit the SMTP Server dialog box. Select your account ('Work Account') in the folder list of the Account Settings window. The account settings are displayed on the right side of the window.
From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server.
Click OK to save your changes and exit the Account Settings dialog window. You have just configured your POP3 email account.
On the Thunderbird main window, click on the downward pointing triangle to the right of the Get Mail icon. The drop-down list that contains your existing e-mail accounts will open.
Select the account you just configured and you will be prompted to enter the password Type in your password and select the Use Password Manager to remember this password checkbox if necessary.
Click OK.

Back to top
Q:Configuring Apple Mail 2 to Connect Mailbox via POP3?

A: Open Apple Mail 2.

Click Mail, and select Preferences.
Click the plus sign (+) at the bottom to add a new account.
Set Account Type as POP and fill out the following fields:
  • Enter Account Description.
  • Enter your name in Full Name field.
  • Enter (your full email address) to the Email Address field.
Click Continue.
Fill out the following fields:
  • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
  • Incoming mail server: exchange.charter-business.net
  • User Name: (your full email address)
  • Password: type in your password.
    • Click Continue twice.
    Fill out the following fields:
  • Outgoing mail server: smtp.charter-business.net
  • Check the Use Authentication checkbox.
  • User Name: (your full email address)
  • Password: type in your password.
    • Click Continue twice.
    Click Done.
    Click Server Settings
    Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK.
    In the Server Port field enter 587.
    Select the Advanced sub tab and check the Use SSL checkbox.
    Close the current window.
    Click Save.

    Back to top
    Q:Configuring Entourage 2004 to Connect Mailbox via POP3?

    A: Open Entourage 2004.

    Click Entourage, and select Account Settings.
    Click New.
    Enter (your full email address) to the E-mail address field. Click on right arrow (>) twice.
    Fill out the following fields:
    • Enter your name in Your Name field.
    • Enter (your full email address) in the Account ID field.
    • Enter your Mailbox Password in the Password field.
    • Check the Save password in Mac OS X Keychain checkbox.
    • Enter exchange.charter-business.net in the Incoming mail server field.
    • Set Incoming mail server type as POP.
    • Enter smtp.charter-business.net in the Outgoing mail server field.
    Click on right arrow (>) twice.
    Click Skip.
    Enter name of account to the Account name field and click on Finish.
    Click on the POP3 Account you just created in the Accounts window.
    Press Click here for advanced receiving options.
    Check the This POP service requires a secure connection (SSL) checkbox and close the pop-up window.
    Press Click here for advanced receiving options.
    Click on Server Settings.
    Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option and then close the pop-up window.
    Enter 587 in the SMTP port number field.
    Click OK.
    Close Accounts window.

    Back to top
    Q:Configuring Entourage 2008 to Connect Mailbox via POP3?

    A: Open Entourage 2008.

    Click Entourage, and select Account Settings.
    Click on New.
    Set Account type as POP and click on OK.
    Fill out the following fields:
    • Enter (your full email address) to the Account Name and Email Address field.
    • Enter your name in the Name field.
    • Enter (your full email address) in the Account ID field.
    • Enter your Mailbox Password in the Password field.
    • Check the Save password in Mac OS X Keychain checkbox.
    • Enter exchange.charter-business.net in the POP server field.
    • Enter smtp.charter-business.net in the SMTP server field.
    Press Click here for advanced receiving options.
    Check the This POP service requires secure connection (SSL) checkbox and close the pop-up window.
    Press Click here for advanced receiving options.
    Check the SMTP service requires secure connection (SSL) checkbox, select Use same settings as receiving mail server option and close the pop-up window.
    Enter 587 in the SMTP port number field.
    Click OK.
    Close the Accounts window.

    Back to top
    Q:Configuring Microsoft Outlook Express to Connect Mailbox via POP3?

    A: Start Outlook Express. Choose Tools > Accounts from the menu on the top.

    Click the Add button and choose Mail.
    Display Name: Type your mailbox display name (your name) and click Next.
    E-mail address: Type your e-mail address (your full email address) and click Next.
    Choose My incoming server is a POP3 server from the dropdown box. Fill in the following mail server information:
    • Incoming mail server: exchange.charter-business.net
    • Outgoing mail server: smtp.charter-business.net
    • Click Next.
    Fill in the following logon information:
    • Account name: Type your login – your full email address (your full email address).
    • Password: Type your mailbox password.
    • Click Next, then click Finish.
    Select mail account named exchange.charter-business.net and click Properties button.
    Switch to the Servers tab.
    In the Outgoing Mail Server check My server requires authentication.
    Switch to the Advanced tab.
    Under Server Port Number, Outgoing mail (SMTP) should be set to 587. Check the box next to This server requires a secure connection (SSL).
    Incoming mail (POP3) should be set to 995. Check the box next to This server requires a secure connection (SSL).
    Click OK.

    Back to top
    Q:Configuring Microsoft Office Outlook 2007 to Connect Mailbox via POP3?

    A: Open Outlook.

    On the Tools menu, click Account Settings to display the Account Settings window. The E-mail tab is opened by default showing all your set up e-mail accounts (if there any).
    Click New. The Add New E-mail Account Wizard starts. You are prompted to Choose E-mail Service.
    Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed.
    Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You will then be prompted to Choose E-mail Service.
    Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • E-mail Address: (your full email address)
    • Account Type: select POP3.
    • Incoming mail server: exchange.charter-business.net
    • Outgoing mail server (SMTP): smtp.charter-business.net
    • User Name: (your full email address) Password: type in your password.
    Click More Settings. The multi-tabbed window is displayed.
    Select the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox.
    Then click Use same settings as my incoming mail server.
    Select the Advanced tab to display the advanced properties of your e-mail account. Configure them as follows:
    • In the drop-down menu located below the Incoming server (POP3) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.
    Click OK to save your changes.
    Click Test Account Settings to check that your account is working. If there are any missing or incorrect information, such as your password, you will be prompted to supply it or correct it.
    After receiving Congratulations! All tests completed successfully, click Close
    Click Next, and then click Finish.

    Back to top
    Q:Configuring Mozilla Thunderbird to Connect Mailbox via IMAP?

    A: Launch Mozilla Thunderbird

    Click Create a new account. This will start Account Wizard.
    Click Email account and press Next >. Fill out the form that appears:
    • In the Your Name field, type in your name that will be shown to your e-mail recipients.
    • In the Email Address field, type in (your full email address).
    Click Next > to continue the Wizard. Provide the following information about your incoming server:
    • Select the IMAP type.
    • Type in exchange.charter-business.net in the Incoming Server field.
    Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in (your full email address) in the Incoming User Name field.
    Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field.
    Click Next > to proceed to the final Wizard step. The summary information is displayed. Check if everything is correct.
    Click Finish to complete the Wizard. Your IMAP email account is now created.
    On the Thunderbird menu, select Tools > Account Settings. The Account Settings dialog window is displayed.
    In the folder list, select the just created account and click Server Settings. The incoming server settings for your account are displayed at the right part of the Account Settings window.
    Under Security Settings select SSL.
    In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed at the right part of the window. Here you can see all SMTP servers set up on your computer (if there any).
    Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows:
    • In the Description field (optional), type in a free-form description of your outgoing mail server.
    • In the Server Name field, type smtp.charter-business.net.
    • Select the User name and password checkbox and enter (your full email address) in the User Name field.
    • Under Use secure connection select TLS.
    • In the Port Number field enter 587.
    Click OK to save changes and exit the SMTP Server dialog box.
    Select your account ('Work Account') in the folder list of the Account Settings window. The account settings are displayed at the right part of the window.
    From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server.
    Click OK to save your changes and exit the Account Settings dialog window. You have just configured your IMAP email account.
    On the Thunderbird main window, click on the down-oriented triangle to the right of the Get Mail icon. The drop-down list opens contains your existing e-mail accounts will open.
    Select the just configured account and you will be prompted to enter the password.
    Type in your password and select the Use Password Manager to remember this password checkbox if necessary.
    Click OK.

    Back to top
    Q:Configuring Apple Mail 2 to Connect Mailbox via IMAP4?

    A: Open Apple Mail 2.

    Click Mail, and select Preferences.
    Click the plus sign (+) at the bottom to add a new account.
    Set Account Type as IMAP and fill out the following fields:
    • Enter Account Description.
    • Enter your name in Full Name field.
    • Enter (your full email address) to the Email Address field.
    Click Continue.
    Fill out the following fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • Incoming mail server: exchange.charter-business.net
    • User Name: (your full email address)
    • Password: type in your password.
    Click Continue twice.
    Fill out the following fields:
    • Outgoing mail server: smtp.charter-business.net
    • Check the Use Authentication checkbox.
    • User Name: (your full email address)
    • Password: type in your password.
    Click Continue twice.
    Click Done.
    Click Server Settings.
    Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK.
    In the Server Port field enter 587.
    Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK.
    In the Server Port field enter 587.
    Select the Advanced sub tab. Check the Use SSL checkbox.
    Close the current window.
    Click Save.

    Back to top
    Q:Configuring Entourage 2004 to Connect Mailbox via IMAP4?

    A: Open Entourage 2004.

    Click Entourage, and select Account Settings.
    Click New.
    Enter (your full email address) to the E-mail address field. Click on right arrow (>) twice.
    Fill out the following fields:
    • Enter your name in Your Name field.
    • Enter (your full email address) to the Account ID field.
    • Enter your Mailbox Password to the Password field.
    • Check the Save password in Mac OS X Keychain checkbox.
    • Enter exchange.charter-business.net to the Incoming mail server field.
    • Set Incoming mail server type as IMAP.
    • Enter smtp.charter-business.net to the Outgoing mail server field.
    Click on right arrow (>) twice.
    Click Skip.
    Enter name of account to the Account name field. Click on Finish.
    Click on just created IMAP Account in Accounts window.
    Press Click here for advanced receiving options.
    Check the This IMAP service requires a secure connection (SSL) checkbox. Close the pop-up window.
    Press Click here for advanced receiving options.
    Click on Server Settings.
    Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option. Close the pop-up window.
    Enter 587 in the SMTP port number field.
    Click OK.
    Close Accounts window.

    Back to top
    Q:Configuring Entourage 2008 to Connect Mailbox via IMAP4?

    A: Open Entourage 2008.

    Click Entourage, and select Account Settings.
    Click New.
    Set Account type as IMAP. Click on OK.
    Fill out the following fields:
    • Enter (your full email address) to the Account Name and Email Address field.
    • Enter your name in Name field.
    • Enter (your full email address) to the Account ID field.
    • Enter your Mailbox Password to the Password field.
    • Check the Save password in Mac OS X Keychain checkbox.
    • Enter exchange.charter-business.net to the Incoming mail server field.
    • Enter smtp.charter-business.net to the Outgoing mail server field.
    Press Click here for advanced receiving options.
    Check the SMTP service requires secure connection (SSL) checkbox. Close the pop-up window.
    Press Click here for advanced receiving options.
    Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option. Close the pop-up window.
    Enter 587 in the SMTP port number field.
    Click OK.
    Close Accounts window.

    Back to top
    Q:Configuring Microsoft Outlook Express to Connect Mailbox via IMAP?

    A: Start Outlook Express. Choose Tools > Accounts from the menu on the top.

    Click Add button and choose Mail.
    Display Name: Type your mailbox display name (your name) and click Next.
    E-mail address: Type your e-mail address (your full email address) and click Next.
    Choose My incoming server is a IMAP server from the dropdown box. Fill in mail server information:
    • Incoming mail server: exchange.charter-business.net
    • Outgoing mail server: smtp.charter-business.net
    • Click Next.
    Fill in logon information:
    • Account name: Type your login (your full email address).
    • Password: Type your mailbox password.
    • Click Next, then click Finish.
    Select mail account named exchange.charter-business.net and click Properties button.
    Switch to the Servers tab.
    In the Outgoing Mail Server check My server requires authentication.
    Switch to the Advanced tab.
    Under Server Port Number, Outgoing mail (SMTP) should be set to 587. Check the box next to This server requires a secure connection (SSL).
    Incoming mail (IMAP) should be set to 993. Check the box next to This server requires a secure connection (SSL).
    Click OK.

    Back to top
    Q:Configuring Microsoft Office Outlook 2007 to Connect Mailbox via IMAP?

    A: Open Outlook

    On the Tools menu, click Account Settings. The Account Settings window is displayed. The E-mail tab is opened by default showing all your set up e-mail accounts (if there any).
    Click New. The Add New E-mail Account Wizard starts. You are prompted to Choose E-mail Service.
    Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed.
    Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You are prompted to Choose E-mail Service.
    Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:
    • Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
    • E-mail Address: (your full email address)
    • Account Type: select IMAP.
    • Incoming mail server: exchange.charter-business.net
    • Outgoing mail server (SMTP): smtp.charter-business.net
    • User Name: (your full email address)
    • Password: type in your password.
    Click More Settings. The multi-tabbed window is displayed.
    Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox.
    Then click Use same settings as my incoming mail server.
    Move to the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:
    • In the drop-down menu located below the Incoming server (IMAP) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.
    Click OK to save your changes.
    Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.
    After receiving Congratulations! All tests completed successfully, click Close Click Next, and then click Finish.

    Back to top
    Q:I've never built a website before. How do I get started?

    A: The Site Builder application is a powerful and flexible tool that you can use to build your website. You can select a template and fill in your content through a menu-driven application.

    Select the Site Builder icon from the control panel.
    Site Builder icon from the control panel
    Navigate back to the content manager section of the domain summary tab, and select “Edit your site”
    Edit your site
    You are now ready to design your webpage!
    From here, the graphic editor will allow you to design your webpage.

    Back to top
    Q:How do I begin building my site using the Site Builder?

    A: Once you have started the website builder, as outlined, you can design and upload your webpage. When you select “Edit your site” from above, you can begin the design. Begin by selecting the type of page set you want:
    Page Sets
    Select “Next”, at the bottom of the page:
    Seclect Next from bottom of the page
    From here, you will have a template for your new website. After you edit the page, make sure you save your changes:
    Save Changes
    Once everything is saved, you will have the ability to publish the page to the web:
    publish the page to the web
    You will then confirm that you are ready to publish:
    Last Publishing Settings
    You can see the progress of the publishing:
    Publishing in Progress
    Finally you will see the confirmation that the site has been published:
    Publishing Confirmation
    Now you can navigate to your webpage!

    Back to top
    Q:What programming tools are available to build my website?

    A: The following tools are available to build your website: Perl, Personal CGI's, Python, PHP, FrontPage, and MySQL. Some of these applications are pre-installed, and others must be installed before they become available.

    Back to top
    Q:Can I add FTP accounts?

    A:Yes, you can add FTP accounts and home directory parameters within the resources of your current subscription package via the control panel. See the "FTP" section in the control panel.

    Back to top
    Q:How do I view my files that have been uploaded using the control panel?

    A:After logging in to https://cp.charter-business.net select Hosting > Configuration & Administration > Webspace > File Manager.

    Next, click the open file manager link to view your uploaded files.

    Back to top
    Q:Can I manipulate my domain's DNS parameters?

    A:Yes. From Hosting > Configuration & Administration > Domain Overview > Domain Administration, click the DNS tab. Next, click on DNS records. After clicking the "Add New DNS Record" button, simply follow a few quick steps to add A, CNAME, NS, SRV, or TXT record.

    Back to top

    ©2010 Charter Communications®. All rights reserved.