Custom Hosting Migration Instructions

  1. Go to https://cp.charter-business.net
  2. Enter the username that was provided to you in the letter and/or email you received from Charter Business.
  3. Enter your password by entering the letters “Ch” and the last eight digits of your Charter billing account number as noted on your invoice (e.g. Ch12345678). If you do not have this information readily accessible, you can request a new password by clicking on the “Forgot password?” link on the login page and a system generated secret will be sent to your current Charter Business email address that was provided at account setup. You can type this secret into the secret field to change your password. Additionally, upon initial login into your account, you can change the password in the “My Accounts” section. If you do not have this information, please contact us at 1-800-314-7195 and ask the representative to reset your username and password.
  4. At the top of the Customer Control Panel (CCP), click on All Domains – you will now need to register a domain.
  5. Start creating a new domain by selecting “Register New Domain” Register New Domain
  6. In the Domain field provided, enter the custom domain name that you would like your customers to see when they receive an email from you and/or visit your website.
  7. Click “Next”
  8. A list of domain name options will be displayed that includes the domain name that you entered as well as several similar alternatives.
    • If the domain name that you entered is available, you may select it from the list provided.
    • If the domain name that you entered is not available, you may select one of the other, similar options from the list provided or click cancel to return to the previous screen.
    • Leave all other fields on the screen blank
    Select Your Domain
  9. Once you have selected a domain name, click “Next”
  10. Select the required Subscription period (1 year) and click “Next” Leave all other fields on the screen blank
    Choose Subscription Period
  11. Click “Confirm Order” Leave all other fields on the screen blank
    Confirm Order
  12. The newly created domain appears on the All Domains and Hosting > Configuration & Administration > Domain Overview > Domain Administration screens.
  13. Click on the domain name you have registered.
    Click on the domain name you have registered
  14. In the section “Web Hosting”, click “Add Hosting’.
    Click Add Hosting
  15. On the screen that appears, click ‘Next’ to accept the default options presented. Hosting:Website (Apache)
    Subscription: Starter (the subscription shown will depend on which hosting subscription you have)
    Add Web Hosting
  16. Click ‘Next’ on the next screen to accept the default options presented.
    Attach to existing Web space:Web space
    Location: / (this is the default location where your content has been moved)
    Attach to existing Web space
  17. Click ‘Finish’ to complete ‘Add Hosting’.
  18. In the section “Mail Hosting”, click ‘Add Hosting’.
    Mail Hosting click Add Hosting
  19. Click ‘Next’ on the next screen to accept the default options presented.
    Hosting: Microsoft Exchange
    Subscription: Starter (the subscription shown will depend on which hosting subscription the customer has)
    Mail Hosting click Add Hosting
  20. Click ‘Finish’ to complete ‘Add Mail Hosting’.
  21. You will need to create a mailbox in the new domain for each existing @charterinternet.com email address.
    a. Select “Exchange” from the navigational bar on the left. In this interface you can add, delete and modify your email accounts.
  22. Now that you have selected Exchange, click on Mailboxes.
    Mail Boxes
  23. Next click on Add New Mailboxes to begin creating your new email.
    Add New Mail Boxes
  24. Enter the name you would like recipients of your emails to see in the Display Name field. Enter the beginning of the email address in example johnd@example.com. Enter your preferred password in the Password, and Confirm Password fields.
    Note: It is not necessary to click Generate new password.
  25. Click on Next.
    Specify Properties for new MailBox
  26. On this screen click Finish and you will have successfully created your new email.
  27. At the top of the Customer’s Control Panel (CCP), the customer will click on ‘Hosting’.
    Specify Properties for new MailBox
  28. Click on ‘Migrate My Email’ At the bottom of the menu on the left, click ‘Migration’.
    Migration
    Inside the main body of the CCP the customer will be presented with two options:
    • Migrate My Email
    • Redirect My Web space

    Hosting Migration
  29. Click on ‘Migrate My Email’
    Migrate My Email
  30. Fill out the form with the following information:
    • Email Address (i.e. username@charterinternet.com)
    • The Password for the @charterinternet.com Email Address
    • The New Email Address replacing the @charterinternet.com email (i.e. username@mynewdomain.com)
    • The New Email Address Password
  31. Click on ‘Migrate My Email’ Click ‘Migrate My Email’
    What Does the Tool Do?
    • Moves any email messages and folders from the @charterinternet.com mailbox into the New Email Address provided in the form.
    • Enables Email Forwarding from the @charterinternet.com email address to the New Email Address provided in the form.
    • Disables the ability to login to the @charterinternet.com email address; Email forwarding is enabled.
  32. Once the e-mail is successfully migrated, they will see the following screen.
    NOTE: This process may take several minutes depending on the number of messages/folders that are in your @charterinternet.com mailbox.
    Your email has been Migrated Successfully
  33. You can now click ‘Home’ to return them to the Migration Home Screen.
  34. Click on ‘Redirect My Web space’
    Redirect My Web space
  35. Fill out the form with the following information:
    • charterinternet.com FTP username (i.e. username@username.charterinternet.com)
    • The Password for their charterinternet.com FTP username
    • New Domain Name (i.e. newdomain.com)
  36. Click ‘Redirect My Webspace’
    What Does the Tool Do?
    • The tool will set a redirect so that anyone who visits http://username.charterinternet.com will automatically be redirected to your new domain webpage.
    • All content from the charterinternet.com webspace will be moved over.
Thank you, you have now completed all steps to migrate your email and/or website content to the Charter Business platform.

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