California
Charter Business® PowerBoost - FAQ
Meeting – and exceeding – our Internet customers’ expectations is important, and Charter Business will be continually making additional enhancements to our Internet services. The information below supports our launch of PowerBoost.
- Q:What is PowerBoost®?
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A: PowerBoost® allows Charter Business customers who subscriber to designated Charter Business® Internet packages with download speeds of 8Mbps or higher to experience a temporary extra burst of speed during downloads when network capacity is available.
- Q:How will I know that I have experienced the PowerBoost speed enhancement?
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A:Customers should notice a significant decrease in download times when they are downloading large files. There will be no formal notice that a customer has experienced the additional speed.
- Q:How long does the PowerBoost burst last?
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A:PowerBoost is an added bonus that, depending on network availability, could last for several seconds when downloading activity occurs.
- Q:Will PowerBoost work with all customers' modems?
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A:Customers will need a DOCSIS 1.1 modem or higher to experience PowerBoost.
- Q:What happens after the PowerBoost burst?
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A:Once the PowerBoost is complete, download activity will continue at a normal download speed for Charter Business customers who have designated packages with 8Mbps download speeds or higher.
- Q:How much does PowerBoost temporarily increase download speeds?
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A:The download burst varies due to a variety of factors.
- Q:Is there an additional charge for PowerBoost?
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A:Charter Business PowerBoost provides an extra ‘bonus’ for customers when downloading files, and it’s included at no additional cost with designated Charter Business® Internet packages that have a download speed of 8Mbps or higher.
- Q:What do I need to do to get PowerBoost?
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A:It is automatic for Charter Business customers with designated packages that have a download speed of 8Mbps or higher and include a DOCSIS 1.1 modem or higher. These customers do not need to sign up to receive this service.
- Q:What can I do if my modem is not at least DOCSIS 1.1 compliant?
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A:Customers with a leased modem from Charter Business will be contacted by letter with instructions on how to swap out their existing modem, at no additional cost. Customers can also call 1-800-314-7195.
Availability of PowerBoost on any single download session is subject to network availability. PowerBoost is a registered trademark of Comcast Corporation.