Charter Business^® Backup - FAQ

A:After establishing an account, you have three options for installing the Charter Business Backup software:

1. Download the user guides and release notes from the Charter Business Backup Software Downloads page and install the software yourself.
2. Request that a Charter Business Backup Product Support representative guide you through the installation process over the phone.
3. Request that a Charter Business Backup Product Support representative schedule and perform a remote installation through a remote assistance session, temporarily sharing control of your desktop to perform the installation.

Whatever method you choose, first you must:

1. Download the software client from Charter Business Backup Software Downloads.
2. Have the following account information, which Charter Business Backup Product Support will send to you via an email message, ready to begin installation:
   • Vault Name
   • Vault Address
   • Account
   • User
   • Password

For installation assistance, call Charter Business Backup Product Support at: 800.314.7195.

A:See the release notes of each application on the Charter Business Backup Software Downloads page.

A:Standard backup software clients are available for Microsoft® Windows® and its variants. Release notes, available for download from the Charter Business Backup Software Downloads page, identify specific operating system requirements for each Charter Business Backup application. If you have a system other than Windows, contact Charter Business Backup Product Support at: 800.314.7195.

A:You can configure the software client on your laptop to run backups automatically upon connection. Then, when you are away, data from your laptop will be backed up the next time you connect to the network. Schedule behavior can be adjusted in the Advanced section of the Desktop Agent Configuration screens.

A:For Desktop Agent
To restore files from a backup

1. Open the Charter Business Backup desktop interface.
2. Maximize the window for the best view.
3. Click the Restore tab.
4. From the drop-down list under Backup Version, select the date of the backup for your restore.
5. In the Source Files window, expand the directory tree to list the files or directories you want to restore.
6. Click to check the box(es) next to the directory or set of files you want to restore.
7. Click to check the box next to Alternate Destination.
8. Note: Charter Business recommends that you select a folder other than the original folder for the location of the retrieved data. This way you can ensure that nothing is overwritten accidentally during the restore process.
9. To select a different destination folder, click the Browse button.
10. Browse to the folder that will be your destination folder, highlight it, and click the OK button.
11. Note: To create a new folder for your restored files, click the Make New Folder button.
12. In the Encryption Password field, type your encryption password if you have chosen to use one.
13. Click the Run Restore button.
14. When the restore is finished, the Status column of the Current Processes screen will read Inactive: Restore completed.
15. Close the Charter Business Backup desktop interface.

The files you specified for restore are now available in the folder you chose as your destination folder.

Note: The restored file's directory structure is recreated under the destination folder you specified.

For Agent Console
To restore files/folders from a backup

1. Open the Charter Business Backup interface.
2. Maximize the window for the best view.
3. Expand the MyComputer icon by clicking the + sign. At least two icons display: Processes and MyBackup.
4. Right-click the icon that represents your backup task;the default is MyBackup.
5. Select the Restore option.
6. Click the pull-down arrow under the heading:
7. Restore from the following safeset.
8. Click the date from which you would like to restore data.
9. In the Encryption Password field, type your encryption password if you have chosen to use one.
10. Click the box next to Data Files.
11. Click the Add button.
12. Expand the directory structure of your backup.
13. Highlight the directories, files or folders you would like to restore.
14. Click Include. (If you have selected a folder,it will have a checkmark next to the word "Recursive". Leave this box checked and it will open any subfolders in your selection and restore those selections.)
15. Click the OK button when you have selected all the items you wish to restore.

A:For Desktop Agent
For top speed and efficiency, it's best to schedule backups for times when your operations are least active. Typically, performing backups in the middle of the night provides the best results.

For Agent Console
When you install, Agent Console gives you a choice of times for server backups.