CharterInternet.com Domain Hosting - FAQ

Q:What is the URL format for my site?

A:<username>.charterinternet.com

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Q:What is the URL format to manage my site?

A:<username>.charterinternet.com/manager

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Q:How do I log in?

A:When you go to <username>.charterinternet.com/manager for the first time, you will be prompted to install a certificate for this site. Please follow the onscreen instructions to allow the certificate to install correctly so the site can be viewed. From there, enter your username and password.

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Q:How do I view my files that have been uploaded using the control panel?

A:Click on "File Manage" under "Web Space Utilities" off to the left side. This will prompt you to enter a username and password. This is the same username and password that you logged into the control panel with. If you're using an FTP client, the address you FTP to is <username>.charterinternet.com.

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Q:Can I add FTP accounts?

A:Yes, you can add FTP accounts, as well as set quota limits and home directory parameters via the control panel. See the "FTP" section in the control panel.

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Q: I've never built a website before. How do I get started?

A:The Site Builder application is a powerful and flexible tool that you can use to build your website. You can select a template and fill in your content through a menu-driven application. Select the Site Builder icon from the control panel.

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Q:How do I begin building my site using the Site Builder?

A:Once you log into the management portal, you will be at the main screen, where it says "Virtual Dedicated Server" at the top in orange. . On this page, click on "Launch Site Builder" – the "Page Manager" gives a layout of your website. Also, to the left there is a link to the User Manual on how to build a website with our tool. Please be sure to have Adobe Reader installed in order to view this manual. You can also reference the movie feature within Site Builder to outline and design a website.

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Q:How do I reset my password from inside the control panel?

A:To change your password, if you feel that the current password has been breached, log into your website and from the main page, under site management, click on "Set a New Password." From here you will be able to set up a new password to access your website.

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Q:How do I reset my password if I cannot log into the control panel?

A:If you are unable to access the control panel with your current username and password, please call 800-314-7195 and we will be happy to reset the password for you.

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For other questions and detailed help, please view the "Help" link at the top of the webpage in your control panel screen. The "Help" section is unique to the current page that you are viewing in the control panel.