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Your fiber internet service provides you with a web-based email administration tool you can use to manage the services included with your internet service. You’ll be in control of your email services, which will enable you to add, modify, and delete your email accounts; manage email groups; and allocate email storage.

DOMAIN NAME REGISTRATION

No Domain Name Registered If you don't have a registered domain name, Charter Business can help you set up your own custom domain via the hosting web interface. Domain Name Already Registered
If you already have a registered domain name, enter it in Table 1. The domain you specify will be configured on Charter DNS servers. When describing custom domains within the text of this document, the followingsyntax is used <your-domain>. This syntax represents a domain name in the form of <name>.<suffix>. Substitute the actual domain name you have registered for <your-domain>. For example; WestEndHardware.com or TheWidgetCo.net.

CHARTER DNS SERVERS

Charter Business highly recommends that you allow us to host your domain name. If you choose to have another provider host your domain name, you will need to submit the server information below to your registrar. Submit the following domain name server information to your registrar:

Primary Name Server	Secondary Name Server
AUTH0.NS.CHARTER.NET	AUTH1.NS.CHARTER.NET

Charter Business will configure the following services for your domain:

ESTABLISH AN EMAIL ACCOUNT ADMINISTRATOR

Charter Business will set up an account named “administrator” for your custom domain that allows you to manage your email accounts. This account will always be named “administrator” and will have an email address of administrator@<your-domain>. You can use this account to:

• Add accounts
• Delete accounts
• Rename accounts
• Change account passwords
• Set various account parameters

The administrator email account can also be used to send and receive messages but is limited to 1MB message storage and does not count against your mailbox quota. Select an administrator password and enter this information in Table 1 (in section 2.5). Email passwords can be 6 to 8 characters in length and can contain lowercase letters (a-z), uppercase letters (A-Z), digits (0-9), underscores (_), hyphens (-) or dots (.) EXCEPT $ \ * ! $ { } [ ] | & ; ( ) < > space. Passwords are case sensitive.

SELECT A CONTROL PANEL USER NAME AND PASSWORD

Control Panel access allows you to update and maintain your website content. Specify the Control Panel user name and password you want created, and enter them inTable 3 Your Control Panel user name must be unique. Control Panel user names can consist of 1 to 32 characters. It must start with a lowercase letter (a-z) followed by lowercase letters (a-z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.). Account names are not case sensitive. Control Panel passwords can be 6 to 8 characters in length and can contain lowercase letters (a-z), uppercase letters (A-Z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.) EXCEPT $ \ * ! $ { } [ ] | & ; ( ) < > space. Passwords are case sensitive.

SUBMIT INFORMATION TO CHARTER BUSINESS

Below, you should list a domain name, email administrator account name and password, and Control Panel user name and password. All are needed to set up your custom domain and provide administrator access to the Charter email and web servers. Contact your Charter Business representative with this information. Hosting services are usually created within one business day after your Charter Business representative receives and submits the information. Table 1 Table 2 Table 3

CREATE EMAIL ACCOUNTS

If you have existing email accounts in your previous domain, you may want to set up email accounts before any DNS changes take effect to provide continuity of email services. In Your Browser, Enter http://209.225.8.75

• Press the Enter key.
• When prompted, enter your email administrator account name and password.
• Press the Enter key. You can now access the WebAdmin interface for the domain.

Setting Up Email Accounts

• Go to Mail Settings>Messages screen
• Click Mailbox Administration

Create A New Mailbox

• Click New Mailbox.
• Complete the fields shown in the graphic, and then click OK.

Full Name: To identify the member in the group. Username: This will be the login and username for the mailbox. Password: Assign a new password for this account. Domain: Select domain for this email account. Allocate Quota: Enter total capacity for this mailbox. Standard storage quota will apply if not stated. Maximum mailbox size cannot exceed the available quota for the domain. Be aware that the Allocate Quota field (number of Kb maximum for the mailbox) should NOT contain a comma. Testing email accounts To test an email account, log on to the WebUser interface and use the following procedure. In your browser, enter: http://209.225.8.75

• Press the Enter key.
• When prompted, enter your email administrator account name and password.

• Press the Enter key. You can now access the WebUser interface.

After DNS changes have been completed:

• In your browser, enter: http://mail.<your-domain>.
• Press the Enter key.
• When prompted, enter your email administrator account name and password.

• Press the Enter key. You can now access the Administrator Account for your domain.

CONFIGURE YOUR EMAIL CLIENT

After you have given Charter the necessary information to configure your email, you may need to set up your email client application to send and receive email through the Charter electronic mail system. Consult your email client documentation for the specific information needed for your configuration. The following table shows the settings for Microsoft Office Outlook®. Substitute your account and custom domain names for <account-name> and <your-domain>, respectively. (See Table 4.) SMTP Authentication Process

• Open your email application.
• In the top menu bar, there should be a selection (usually labeled Options, Tools or Accounts) that will allow you to view the settings for your email account.
• Once that option has been selected and the window has opened, look for Server, Outgoing Server or SMTP headings.
• Once located, ensure that:
  • Your Outgoing / SMTP server is listed as smtp.charterinternet.com.
  • Ensure that a check mark or option is selected to enable password authentication on the outgoing server you just located.
  • By default, most email applications already will have been set up to use the same username and password already created on the account.
• It is recommended that you “Apply” and / or “OK” out of all open windows and restart the email program.

ACCESSING EMAIL THROUGH THE WEB

Your email accounts are also accessible through the web. You can read and send messages from any web-enabled device. To access email from the web: In your browser, enter: http://mail.<your-domain>

• Press the Enter key.
• When prompted, type the account name and password.

• Press the Enter key.
• To end the email session, log out of the WebUser interface and close the browser window.

MANAGING WEBSITE CONTENT

Your connection gives you access to files that enable you to manage your website content. Accessing The Control Panel

• Go to http://www.<your-domain>/manager.
• Type in control panel user name and password. Online support available through user manual and “Help” movie.

Accessing Your Website To browse to your website, go to http://www.<your-domain>