West Virginia
Ongoing Service And Support
CONSIDERATIONS WHEN USING CHARTER BUSINESS HOSTED SERVICES
The following should be taken into account when using Charter Business Hosted Services:
Email Size: An email and its attachments can total up to 30MB.
Number Of Recipients Per Email: The number of recipients for any
single email is limited to 250. This limitation helps prevent “spam.”
Storage Space Per Account: Each custom email account is assigned
100 MB (larger mailboxes available) of storage space. Custom email accounts are managed by your domain administrator
who controls the total email storage and can assign variable storage limits to each
email account.
Compatible Applications: Charter web servers support HTML-compatible
applications such as JavaScript, Macromedia® Shockwave® Player, RealAudio® files,
and Microsoft® FrontPage® server extensions. Charter web servers do not support
streaming audio, Perl, or CGI (Common Gateway Interface) scripts.
Macromedia does not sponsor, affiliate with, or endorse Charter Business products
and/or services. RealAudio streaming files must be downloaded to use; file streaming
is not supported.
QUESTIONS
For additional information about email, web, DNS, domain names, and transferring
or redirecting DNS services, see Charter Business’s online FAQ section at Charter-Business.com;
click on the links Customer Support > Browse for Solutions.
PAYMENT OPTIONS
Charter Business will accommodate monthly bill payments by check, credit card, or
electronic fund transfers. To make arrangements for automatic payment, call Charter
Business Customer Care at 800-314-7195. Of course, you can always pay in person
at the nearest Charter payment office.
CHANGING OR UPGRADING SERVICES
To fulfill Charter Business’s commitment to
your success, we keep our services updated and at the leading edge of communication
technologies. For your reference, current service packages, speeds, and service
options can be viewed online at Charter-Business.com.
Contact your Charter Business representative or Charter Business Customer Care to:
- Purchase additional email accounts, additional custom email and web storage, and
additional IP addresses.
- Upgrade your service package.
- Increase your speed.