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West Virginia

CUSTOMER NAME REGISTRATION

Please provide the name prefix that you will use—for example, http://JoeB.charterinternet.com, http://<customername>.charterinternet.com. Enter your name prefix into Table 1

SETUP AND ADMINISTRATION OF YOUR EMAIL ACCOUNTS

It’s easy to manage your email services using My Charter Account—our customized, web-based application included with Charter Business^® Internet service. To get started just follow these steps. Set Up Your Initial Account Log-in ID and Password
Complete the following three steps to set up your email accounts. Go to https://www.charter.com/order/login.aspx. Follow the instructions to create a My Charter Account log-in ID and password. They are necessary to access the My Charter Account web application. Select a security question and answer that will provide a secure way for us to confirm your identity in case you forget your ID or password. Establish a single email account on Charterinternet.com. It will be referred to as the administrator account.

• Specify the account name and account password.
• Write them down and file them in a secure location for future reference.

CHANGE YOUR INITIAL MY CHARTER ACCOUNT PASSWORD

When you access My Charter Account for the first time after email account setup, we encourage you to change your password to ensure confidentiality. You can also change your My Charter Account log-in ID and your security question and answer. Enter https://www.charter.com/order/login.aspx or go to Charter-Business.com and click My Account. Enter your My Charter Account log-in ID and password and click the Submit button. The My Charter Account page displays.
Click the Update Account link on the left-hand navigation bar. The Update Online Account page displays. On the Update Online Account page:

• Enter your My Charter Account log-in ID.
• Enter your password.
• In the Confirm Password field, enter your password again.

Optional:

• Select a different security question and provide the security answer.
• Change your preferred email address from the one listed in the email field. This email address receives an email message when changes are made to the account.

If you have made any changes, click the Submit button to accept your entries. An email message will be sent to your registered email address, and you will be returned to the My Charter Account page. If you did not make any changes, you can use the links on the left-hand side to go to a different web page or click the Log Out button at the top to exit.

CREATE YOUR EMAIL ACCOUNTS

To create your email accounts, make sure you are on the My Charter Account page (see steps in 4.3). Click the My Email Accounts link on the left-hand navigation bar. On the Add or Edit Email Accounts page below the table, click the Add Email Account button. The Add a New Email Account page displays. On the Add a New Email Account page in the username text field, type the email account name. Email account names can consist of 1 to 32 characters. It must start with a lowercase letter (a-z) followed by lowercase letters (a-z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.). Account names are not case sensitive. In the Password field, type the email account password. In the Confirm Password field, retype the password. Email passwords can be 6 to 8 characters in length and can contain lowercase letters (a-z), uppercase letters (A-Z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.) EXCEPT $ \ * ! $ { } [ ] | & ; ( ) < > space. Passwords are case sensitive. Click the Save button. Your email account is created and available for use. Repeat the process for each email account you want to create.

CONFIGURE YOUR EMAIL CLIENT

To use the accounts you created, you need to set up your email client to send and receive messages through the Charter electronic mail system. Consult your email client documentation for the specific information and process for your configuration. The Following List Shows the Settings for Microsoft® Office Outlook. SMTP Authentication Process

1. Open your email application.
2. In the top menu bar, there should be a selection (usually labeled Options, Tools or Accounts) that will allow you to view the settings for your email account.
3. Once that option has been selected and the window has opened, look for Server, Outgoing Server or SMTP headings.
4. Once located, ensure that:
• Your Outgoing/SMTP server is listed as smtp.charterinternet.com.
• A check mark or option is selected that enables password authentication on the outgoing server you just located. By default, most email applications will have already been set up to use the same username and password already created on the account.
5. It is recommended that you “Apply” and / or “OK” out of all open windows and restart the email program. 4.6

ACCESSING EMAIL THROUGH THE WEB

Your email accounts are also accessible via the web. You can read and send messages from any browser or web-enabled device. To access your account remotely go to http://mail.Charterinternet.com.

• Press Enter
• When prompted, enter your account name and password
• Press Enter

SETUP AND ADMINISTRATION OF YOUR WEBSITE

Select a Control Panel User ID and Password
Control Panel access allows you to update and maintain your website content. Select the Control Panel user name and password you want created and enter it in Table 2. Your Control Panel user name must be unique. Control Panel user names can consist of 1 to 32 characters. It must start with a lowercase letter (a-z) followed by lowercase letters (a-z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.). Account names are not case sensitive. Control Panel passwords can be 6 to 8 characters in length and can contain lowercase letters (a-z), uppercase letters (A-Z), digits (0-9), underscores ( _ ), hyphens (-) or dots (.) EXCEPT $ \ * ! $ { } [ ] | & ; ( ) < > space. Passwords are case sensitive. Submit Service Setup Information to Charter Business
Table 1 Hosting services are usually created within one business day after your Charter Business representative receives and submits the information. Accessing the Control Panel
Go to http://<customer-name>.charterinternet.com/manager

• Type in Control Panel user name and password
• Online support is available through the user manual and “Help” movie

Accessing Your Website
To browse to your website go to:http://<customer-name>.charterinternet.com