Ongoing Service And Support
CONSIDERATIONS WHEN USING CHARTER BUSINESS HOSTED SERVICES
The following should be taken into account when using Charter Business hosted services:
Email Size: An email and its attachments can total up to 30MB.
Number of Recipients Per Email: The number of recipients for any
single email is limited to 250. This limitation helps prevent “spam.”
Storage Space Per Account: Each email account is assigned
100MB of storage space. Custom email accounts are managed by your domain administrator who controls the
total email storage and can assign variable storage limits to each email account
Compatible Applications: Charter web servers support HTML-compatible
applications such as JavaScript, Macromedia® Shockwave® Player, RealAudio® files,
and Microsoft® FrontPage® Server Extensions. Charter web servers do not support
streaming audio, Perl, or CGI (Common Gateway Interface) scripts. Macromedia does
not sponsor, affiliate with, or endorse Charter Business products and/or services.
RealAudio files must be downloaded to use; file streaming is not supported.
QUESTIONS
For additional information about email, web, DNS, domain names and transferring
or redirecting DNS services, see the Charter Business online FAQ section at http://www.Charter-Business.com;
click on the links,
Customer Support>Browse for Solutions.
PAYMENT OPTIONS
Charter Business will accommodate monthly bill payments by check, credit card, or
electronic fund transfers. To make arrangements for automatic payment, call the
Charter Business Customer Care Center at 800-314-7195. Of course, you can always
pay in person at the nearest Charter payment office.
CHANGING OR UPGRADING SERVICES
To fulfill the Charter Business commitment to your success, we keep our services
updated and at the leading edge of communication technologies. For your reference,
current service packages, speeds, and service options can be viewed online at Charter-Business.com.
Contact your Charter Business representative or the Business Customer Care Center
to:
- Purchase additional email accounts, additional custom email and web storage, and
additional IP addresses.
- Upgrade your service package.
- Increase your download/upload speed.