Service Installation
INSTALLATION AND VERIFICATION OF SERVICE
On the day of installation, Charter will provide a coaxial cable network connection
to the modem. The installer will verify that the connection is active and demonstrate
that internet access is available.
Charter does not install software, modify customer computer configurations or local
area networks, or connect the customer equipment to the modem.
CONNECTION OF EQUIPMENT TO THE CHARTER MODEM
It is your responsibility to make the physical connection between your equipment
and the modem as well as to manage the configuration and operation of your computer
equipment and any local-area network.
Note: Before you connect your equipment to the Charter modem, be sure you have a
current backup of your computer data and operating system configuration.
To connect your equipment to the Charter modem, we recommend the following steps:
- Shut down and unplug your computer from its electrical connection.
- Unplug the cable modem’s electrical connection.
- Verify that the cable modem is connected to the cable wall outlet. If not:
- Attach one end of the coaxial cable to the back of the cable modem.
- Attach the other end to the cable wall outlet.
- Connect the cable modem to your computer/router/firewall/server via either the Ethernet
cable or USB cable.
- Plug one end of the cable into the appropriate connection on the computer.
- Plug the other end into the cable modem.
- Make sure the cable is securely seated in its connector.
SERVICE INSTALLATION
- Plug the cable modem into its electrical connection and verify that the front-panel
lights are on. (Refer to the instructions that accompanied the modem for specific
additional information.)
- Plug your computer into its electrical connection.
- Restart the computer.
