Home
Location
About Us
Case Studies
Charter Residential
Careers
Customer Support
Contact Us
My Account
Products And Services
Bundle Builder
Small Business
Medium Business
Large Business
Solutions By Industry
Partner Sales
Customer Support
Home
>
Customer Support
>
Cable Support
>
Motorola HD Setup
>
Troubleshooting
Ohio
Troubleshooting
No sound
Press MUTE on the remote control to restore the volume level.
Check that the receiver is set to the proper input source.
Turn your VCR on.
No picture
Check to be sure that all cables are connected properly and that your TV is tuned to channel 3 or 4, if using the TO TV-VCR connections. Hand-tighten the cable connections if necessary.
Check that your component connection cables are not crossed. Y goes to Y, Pb to Pb and Pr to Pr.
If connected through the RCA Cable TV connection, make sure the cables are connected properly.
Turn VCR on/off.
Ensure that the proper Cable TV display format for your TV has been selected.
No Guide or wrong Guide
Check that your HD receiver is connected directly to the cable wall outlet.
Picture or sound is noisy on one channel
Reconnect the coax cables and hand-tighten if loose.
Sound from only one stereo speaker
Hand-tighten or reconnect the cables.
Ensure that wires are not frayed and plugs are not bent or broken.
No power
Reconnect the power cord.
Ensure that the HD receiver is plugged into an active outlet.
Remote control does not work
Press CABLE on the remote control.
Ensure that nothing is blocking a clear line of sight between the HD receiver and the remote control.
Change the batteries in your remote control and then re-program your remote control.
Poor audio quality
Use the remote control to set the HD receiver volume level to approximately 3/4 of maximum volume level and then adjust the audio levels on the external devices.
Customer Support
Email Service
Charter Internet Email Service
Custom Domain Email Service
Phone Support
How To Make Calls
Where To Call For Help
Your Business Safety
Calling Features
Call Forward Features
More Calling Features
Using Your Voicemail
Troubleshooting
Billing
Customer Rights And Privacy
Service Representatives
Additional Information
Quick Reference Guide
Rate Card
Refer A Business program
Internet Plus Support
Getting Started
Service Installation
After Installation
Non Custom Domain Name Customers
Custom Domain Name Customers
Ongoing Service And Support
Glossary
Cable Support
Scientific Atlanta HD Setup
Safety And Install Tips
HD Back Panel
Installation Diagrams
HD Picture Settings
Troubleshooting
Motorola HD Setup
Safety And Install Tips
HD Back Panel
Installation Diagrams
HD Picture Settings
Troubleshooting
Fiber Internet Support
Installation Checklist
Getting Started
Hosting Services
Ongoing Service And Support
Voice Trunk Support
Where To Call For Help
Your Business Safety
Billing
Long Distance Packages
Toll Free
Direct Inward Dialing
Call Blocking Features
Customer Rights And Privacy
Desktop Security Downloads
Backup Product Support
Getting Started with Backup
Backup Software Downloads
Contact Us
My Account
Charter Business® - FAQ
Billing - FAQ
High-Speed Internet - FAQ
Cable TV - FAQ
Telephone - FAQ
Charter Domain Hosting - FAQ
Custom Domain Hosting - FAQ
Desktop Security - FAQ
Backup - FAQ
Call Details - FAQ
Request Product Information
Looking For Service
Enter Zip to determine Serviceability:
QUICK LINKS
Customer Support
Product Inquiry
- - - - - - - - - - - - - - - - - - - -
Business Bundle
Business Telephone
High-Speed Internet
Fiber Services
Business Cable TV
Customer Newsletter
FAQ
CONTACT US
For Sales call:
888.692.8635
For Support call:
800.314.7195
For additional contact information
Click here
Updated Privacy Policy
AUP and Terms of Service
Charter Media
Site Map
Contact Us
About Us
Trademarks
Email Unsubscribe
©2009 Charter Communications®. All rights reserved.