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How To Make Calls

Using Your Phone Service

DOMESTIC CALLS*
For calls within your own service area:
Dial the 7- or 10-digit phone number
For calls outside your service area:
DialDail 1 + area code + 7-digit phone number
International calls
DialDail 011 + area code + 7-digit phone number

Operator-Assisted Calls

Collect Calls
The operator contacts the answering party and requests payment for the call.
Person-to-Person Calls
The operator must reach a particular person to connect the call.
Bill-to-Third-Party Calls
The operator contacts one phone number and requests that the call be charged to another designated phone number. To contact your operator, dial Dail 0. Operator-assisted calls are billed on a per-use basis. These charges depend on the service requested.
If you block third-party and/or collect calls, please keep in mind that your billing name and address information may be released to other telecommunication service providers if you choose to accept these calls.
For prices or to restrict collect, person-to-person, and third-party calls, contact the Charter Business Customer Care number 800.314.7195 located on the back cover of this guide.
International Calls
Charter Business® Phone local and long-distance service includes calls to the contiguous United States, Alaska, Hawaii, Canada, and Puerto Rico. Calls made to other International countries will be subject to additional charges. Please contact Charter Business Customer Care 800.314.7195 for rate information.
*The Multimedia Terminal Adaptor (MTA) is the property of Charter Business. In the event that a customer relocates or disconnects Charter Business® Phone service, the customer must return the MTA to a local Charter office or arrange for it to be picked up by Charter Business. If the device is not returned, the customer may be subject to a one-time charge for the device. Customer assumes the risk of loss, theft, or damage to the equipment at all times prior to the removal of the unit(s) by Charter or return of the unit(s) by customer.
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