Calling Features
Call Return*
With Call Return, a recording tells the number of the last caller and provides the
option of automatically calling the party back. This feature is billed on a per-use
basis.
To Activate: Lift the handset, listen for dial tone, then press
. If available, you will hear a recording of the phone number of the last incoming
call.
*Call Return does not work for calls that have been forwarded or for calls from
800 or 900 numbers.
Call Screening
This automatically routes up to 12 selected incoming phone numbers to a polite message
stating that calls are not being accepted at this time.
To Activate: Lift the handset, listen for dial tone, then press
. A menu of options will guide you to activate Call Screening.
To Deactivate: Lift the handset, listen for dial tone, then press
. A menu of options will guide you to deactivate Call Screening (for certain markets,
use
).
Call Trace (customer initiated not related to CALEA or law-enforcement activity)
If you receive a harassing or threatening call, you can attempt to have the number
traced and, by request, forwarded to the proper authorities. Charter Business can
only release these records to the proper authorities. Charter Business cannot guarantee
this service will work for any particular attempt. However, you will be billed for
the amount of the service, regardless of the results. Contact Charter Business Customer
Care regarding rates for this service.
Call Transfer (not available in all markets )
This feature provides the capability to transfer incoming calls to another phone
number inside or outside the office. Long-distance charges will apply when applicable.
This feature allows the business line to be available for other incoming calls.
To Activate: Press and release the switch hook, wait for a dial
tone, then dial the second phone number. When the call is answered, you can have
a private conversation to announce the call and then press and release the switch
hook again to connect the two calls. When you hang up, the call will be transferred.
Call Waiting
Call Waiting is like having an extra line for incoming calls. When you are on the
phone, a soft beep lets you know another person is calling. You can accept the second
call without disconnecting the first.
To Activate: To accept your second call, press the switch hook
or flash button on your phone. This places the current call on hold while you accept
the incoming one. You can always switch between calls without disconnecting either
one by pressing the switch hook or flash button, or you can hang up the phone to
end the current call, and the incoming call will ring immediately.
To Deactivate: Lift the handset, listen for dial tone, press
, wait for dial tone, then dial the phone number you wish to call. Call Waiting
is reactivated automatically once your call is completed.
Caller ID
With Caller ID, the incoming caller’s phone number and name (if available) are displayed
on a Caller ID unit before you answer the call. This feature requires a Caller ID-compatible
telephone.
Caller ID Blocking
This service prevents the party you are calling from seeing your name and number
on their Caller ID unit.
To Activate: For each call you want to block, lift the handset,
listen for dial tone, then press
before you dial the number.
To Deactivate: Lift the handset, listen for dial tone, then press
before dialing the telephone number. Caller ID Blocking is available on a per-line
basis for qualified applicants.
Caller ID per-line Blocking (NOT Available in all Markets)
This feature automatically blocks the transmission of the phone number on all calls
from the telephone line and will prevent the party you are calling from seeing your
name and number on their Caller ID unit. This is available for no additional charge.
To Activate: Call Charter Business Customer Care
800.314.7195
To Deactivate(on a per-call basis): Lift the handset, listen for
dial tone, then press
before dialing the telephone number.
Caller ID with Call Waiting
When you are on the phone, you can see the name and phone number of an incoming
call. In order to use this feature, you must subscribe to Caller ID and Call Waiting.
This feature requires a Caller ID compatible telephone.
Custom Ring
This feature notifies you instantly when a special party is calling. A distinctive
ring distinguishes calls from up to 12 numbers that you select.
To Activate: Lift the handset, listen for dial tone, then press
. A menu of options guides you to add, delete, or review the numbers on your list.
To Deactivate: Lift the handset, listen for dial tone, then press
. A menu of options guides you to deactivate the service.
Hot line
This feature allows a user to set up a telephone line to automatically ring to a
specific number (used by pools, lobby/ elevator phones, etc.)
To Activate: Call Charter Business Customer Care 800.314.7195.
Distinctive Ring
Provides two distinct phone numbers on one phone line.
To Activate: Call Charter Business Customer Care 800.314.7195.
Hunt Group (NOT AVAILABLE IN ALL MARKETS)
This feature allows multiple lines to all act as a single group. It finds an available
line within a set of lines. This is a per line feature and will be charged per line.
To Activate: Call Charter Business Customer Care 800.314.7195.
Make Set Busy
Allows a line to be made busy so incoming calls skip that line in order to reach
an available line or voicemail sooner.
To Activate:
To Deactivate:
Repeat Dialing*
This feature automatically redials a busy number for you and notifies you when the
number is no longer busy. This feature is billed on a monthly or per-use basis.
To Activate:Lift the handset, press
. If the number is callable, you will get a voice confirmation.
To Deactivate:Before 30 minutes have elapsed: Lift the handset, listen for dial
tone, then press
Selective Call Acceptance
This feature limits incoming calls to up to 12 designated numbers and auto-routes
all other incoming calls to a polite message stating that calls are not being accepted
at this time
To Activate:Lift the handset, press
.
To Deactivate:Lift the handset, press
, and follow the prompts.
Speed Dial
This feature allows you to program up to eight phone numbers for fast, one-digit
dialing.
To Activate:Identify up to eight phone numbers that you wish to program.
Assign each number a one-digit code between 2 and 9. Lift the handset, listen for
dial tone, press
, then wait to hear dial tone again.
Enter the one-digit code you selected on the keypad, followed by the first phone
number (up to 24 digits). After you enter your number, press the
key. Several short tones confirm your entry. Hang up and repeat this process for
up to seven additional phone numbers.
To call a Speed Dial number: Lift the handset, listen for dial tone, then enter
the assigned one-digit code, followed by the
key.
Speed Dial 30
This feature allows you to program up to 30 phone numbers for fast, two-digit dialing.
To Activate: Identify up to 30 phone numbers that you wish to program. Assign each number a two-digit code
between 20 and 49. Lift the handset, listen for dial tone, press
, then wait to hear dial tone again.
Enter the two-digit code you selected on the keypad, followed by the first phone number (up to 24 digits). After
you enter your number, press the
key. Several short tones confirm your entry. Hang up and repeat this
process for up to 29 additional numbers.
To call a Speed Dial number: Lift the handset, listen for dial tone, then enter the assigned two-digit code,
followed by the
key.