West Virginia
Quick Reference Guide
Welcome to Charter Business
® Phone Voicemail. Now you’ll be able to receive
messages when your telephone line is busy or you are unable to answer the line for
any reason. An interrupted (stutter) dial tone on your telephone line indicates
that there are new messages in your mailbox.
Set up Voicemail (First -Time Access ):
To activate your voicemail you must be calling from your Charter Business
® phone.
- Dial your 10 digit phone number.
- Follow instructions to create a new PIN.
PIN:_________________
Accessing Voice mail:
Follow these instructions to access your mailbox after you have activated your voicemail
system. From your work phone:
- Dial your 7- or 10-digit phone number. (If PIN Skip is OFF you must enter your PIN.)
- You will enter the Main Menu.
Change your PIN:
From the Main Menu, press
change your Mailbox Settings.
Press
for Login Options.
Press
to change your PIN.
When Listening to Your Messages :
From the Main Menu, press
to review your messages. These non-prompted options are available during message
review.
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Repeat
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Repeat current message
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Delete
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Erase current message
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Save
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Save current message
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Rewind
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Rewind current message
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Pause
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Pause current message
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Fast Forward
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Fast-forward message
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Return
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Replay previous message
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Return to main menu
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Charter Business
® Phone Voicemail means reliable, around-the-clock service. Please
see your Business Users Guide for detailed information to customize your mailbox.
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Feature
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To Activate
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To Deactivate
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Anonymous-Call Rejection
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California Public Utilities Commission
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Anonymous-Call Rejection
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Call Forward Variable
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Caller ID Blocking
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Call Return
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Call Transfer
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Flash Button
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Call Waiting
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Flash Button
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Custom Ring
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Make Set Busy †
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Call Forward Selective
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Repeat Dial
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Selective Call Acceptance
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Call Screening
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(in certain markets, use *60 to deactivate)
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Speed Dial 30
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Voicemail
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Please see reverse side for directions to access your Voicemail
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† In some markets, customers with 2 line hunt groups must
use *26 to activate and *27 to deactivate.
Please note that all features may not be included in your calling plan, and some
may be subject to either a per-use or subscription charge. Refer to the Charter
Business
® Phone Users Guide for detailed instructions on calling features. Contact
Charter Business
® Customer Care at
800.314.7195
if you would like to activate additional calling features.