West Virginia

Rate Card

Charter Business® Phone National

Local Packages
Service Features Rate
Business Line Unlimited local calling, Charter Business Basic Long-Distance plan $21.99 per month per line*†
Business Access Line Unlimited local calling $34.99 per month per line† (in MO only)
Solution Package Includes Caller ID, Call Waiting, Call Waiting with Caller ID, 3 Way Calling, Speed Dial 30, Anonymous Call Rejection, Call Forward Variable, Call Transfer, Call Screening, Call Return, Repeat Dialing, Call Forward Selective, and Selective Call Acceptance. $15.99 per month per line*
Solution Plus Package Includes Caller ID, Speed Dial 30, 3-Way Calling, Anonymous Call Rejection, Call Forward Variable, Call Transfer, Call Screening, Call Return, Repeat Dialing, Call Forward Selective, Selective Call Acceptance, Hunt Group and Make Set Busy. $15.99 per month per line*
Select Package Includes Caller ID, Hunt Group, and Make Set Busy $5.00 per month per line*
OTHER SERVICES
Service Description Rate
Add/Change Feature Add or remove a feature $10.00 per change order (multiple changes may be requested at once)
Busy Line Interrupt Operator-assisted interruption on a busy line $20.00 per use
Busy Line Verify Operator-assisted verification of a busy line $20.00 per use
Directory Assistance 411 operator-assisted calls $1.79 per use (excludes any applicable long-distance charges)
Directory Assistance Call Completion Automatically dials 411 assisted calls Included with Directory Assistance (excludes any applicable long-distance charges)
Directory Listing Change Change existing directory listing $10.00
Additional Listing Additional listing in white and yellow pages $5.00 per month, per telephone line
Private Number Number not listed with directory assistance (411) or in the directory $5.00 per month, per telephone line
Operator Services Operator-assisted calls $1.10 per use
Telephone Number Change Change telephone number $20.00 per use
Seasonal Suspension Allows account to remain active while suspending service from 3 to 6 consecutive months (1x per calendar year) $10.00 per telephone line per month
TO ACCESS VOICEMAIL
  1. From your office phone, dial your 7- or 10-digit phone number (if PIN Skip is OFF, you must enter your PIN).
  2. You will hear Main Menu options.
For more information, please contact Charter Business® Customer Care at 800.314.7195.
*Discounted rates may be available on a service term commitment or when bundled with other Charter Business services. Fees and taxes may apply. MTA lease fee of $0.60 per month per line not included in monthly rate.
†Price does not include per-minute long-distance usage fees.
FEATURES
Service Features
Anonymous-Call Rejection Phone calls received with the private or anonymous designation can be sent an announcement stating blocked calls are not accepted and the call needs to be unblocked to go through
Alternate Caller ID Presentation (in certain markets only) Allows alternate name to be displayed as the caller information Displays incoming caller information.
Block Directory and Operator Assistance Block operator-assisted and directory-assistance calls
Block Repeat Dialing Prevents the use of the Repeat Dialing feature
Block International Long Distance Provides the ability to block outbound international long-distance calls for no additional charge
Call Forward Busy Line Forwards all incoming calls when your line is busy
Call Forward Busy / No Answer Forwards all incoming calls when your line is busy or unanswered
Call Forward No Answer Forwards all incoming calls when your line is unanswered
Call Forward Selective Forwards up to 12 selected incoming calls to a designated number
Call Forward Variable Forwards all incoming calls to a designated number
Call Forward Variable— Remote Access Enables users to make changes to their Call Forwarding service from remote locations (Call Forward Variable feature must also be subscribed to on at least one line for this service to work)
Call Return Supplies the number, date, and time of most recent incoming call and offers the option to automatically return the call (available intraLATA only)
Call Screening Auto-routes up to 12 selected incoming calls to a polite message stating calls are not being accepted at this time
Call Trace Initiates a trace of the most recent incoming call (customer initiated—not related to CALEA or law enforcement activity)
Call Waiting / Cancel Call Waiting Identifies incoming calls via an audible signal while on a call and allows the Call Waiting feature to be temporarily disabled
Call Waiting with Caller ID Identifies incoming calls via an audible signal while on a call and displays incoming caller information; must have a Caller ID-capable phone and / or display unit; **must have CW + CID
Caller ID Displays incoming caller information; must have a Caller ID-capable phone and / or display unit
Caller ID Per Line Blocking Blocks the transmission of the phone number on all calls from the phone line
Caller ID Blocking Prevents outgoing information from being displayed on end user’s Caller ID unit on a per-call basis
Call Transfer (not available everywhere) Transfers incoming calls to another phone number, inside or outside of your office (long-distance charges apply when applicable)
Custom Ring Identifies selected incoming calls with a custom ring
Distinctive Ring Allows for two distinct phone numbers on one phone line
Hot Line Automatically rings to a specific number
Hunt Group Allows multiple lines to all act as a single group—this is a per-line feature and will be charged per line
Make Set Busy Allows a line to be made busy so incoming calls skip that line in order to reach an available line or voicemail sooner
Repeat Dial Automatically redials a specified busy outgoing number until the line is free (available intraLATA only)
Selective Call Acceptance Limits incoming calls add up to 12 designated numbers and auto-routes all other calls to a polite message stating that calls are not being accepted at this time
Speed Dial 30 Allows two-digit keypad dialing for up to 30 frequently dialed numbers
3-Way Calling Allows subscribers to talk with two different parties simultaneously
Toll Restriction Provides the ability to block the following outbound long-distance calls: 1+, 0+, 10-10-XXX and international calls, for no extra charge
VOICE MESSAGING
Service Features
Voicemail Allows incoming callers to leave up to 45 retrievable five-minute messages that can be stored for up to 31 days in up to four distinct mail boxes
NON-RECURRING CHARGES
Service Features Rate
New Installation Service connection (up to two lines) $49.00
Add a Telephone Line to an Existing Active Account Service connection (includes $45.00 dispatch fee) $70.00
Reconnection Restore service after a voluntary disconnection $30.00
Non-Pay Reconnection Restore service after disconnection for non-payment (not temporary suspension) $60.00
Additional New Phone Jack Install a new phone jack (includes $45.00 dispatch fee) $75.00
Reconfigure an Existing Jack Change the telephone line associated with an existing jack (includes $45.00 dispatch fee) $70.00
Repair/Maintenance NOTE: for customer- caused incidents Regular Time: 8 a.m. to 8 p.m. Monday through Saturday
Overtime: 8 p.m. to 8 a.m. Monday through Saturday
Premium Time: Sundays and Holidays 		$115.00 per visit
$175.00 per visit
$230.00 per visit
Non-Sufficient Funds Charge Charge for returned checks $25.00
Benefit Activate Deactivate Rate
Unidentified calls are handled automatically *77 *87 $2.00 MRC*
Must have a Caller ID capable phone and / or display unit Service Change Service Change $0.50 per line MRC
Prevent unwanted usage based charges N/A N/A N/C
Limits unwanted outgoing calling activity *66 *86 N/C
Prevent unwanted charges while still being able to make domestic long-distance calls Service Change Service Change N/C
Won’t miss any incoming calls while on the phone Service Change Service Change $3.00 MRC
Won’t miss any incoming calls while at the office or away Service Change Service Change $4.00 MRC
Won’t miss any incoming calls while away from the office Service Change Service Change $4.00 MRC
Can forward only wanted calls *63 *73 $4.00 MRC
Won’t miss any incoming calls when away from the office *72 *73 $4.00 MRC
Activate your Call Forwarding service from outside the office Service Change Service Change $2.00 MRC
Can identify last missed call *69 N/A $4.00 MRC (.90¢ PU $9.00 maximum charge per month when used PU)
Unwanted calls are handled automatically *60 *80 $5.00 MRC
Can obtain caller information for legal recourse *57 N/A $20.00 PU
Won’t miss any incoming calls Flash Button *70 $6.00 MRC
Can decide whether to answer incoming call based on caller information Service Change Service Change N/C
Can decide whether to answer incoming call based on caller information Service Change Service Change $6.00 MRC
Prevents party you are calling from seeing your name and number on their Caller ID unit Service Change Service Change N/C
Protect privacy *67 *82 N/C
Allows you to keep your business line available for other incoming calls Flash Button N/A $4.00 MRC
Prioritize and identify incoming calls *61 *81 $4.00 MRC
Can have a different phone number for other employees or give different numbers to different incoming callers without the expense of an additional line Service Change Service Change $4.00 MRC
User isn’t required to dial a number Service Change Service Change $0.50 MRC
Finds an available line within a set of lines Service Change Service Change $1.50 MRC
Helps callers reach an available line/voicemail sooner *78† *79 $0.50 MRC
Don’t have to manually redial busy numbers *66 *86 $4.00 MRC (.90¢ PU $9.00 maximum charge per month when used PU)
Only wanted calls are processed, and unwanted calls are handled automatically *64 *84 $4.00 MRC
Don’t have to memorize individual phone numbers *7520-49# N/A $3.00 MRC
Can avoid calling back a second party; can get two parties to converse with you at once Flash Button N/A $4.00 MRC
Prevents unwanted charges (this option does not block toll free calling) Service Change Service Change N/C
Won’t have to miss or answer incoming calls whether on the phone or away from office From office phone, dial phone number and PIN Service Change $8.00 MRC
†In certain markets, use * 26 to activate and *27 to deactivate
*Monthly Recurring Charge
**Per Use
Maximize your savings on domestic, direct-dialed, long-distance calls with Charter Business® Long Distance that is billed in full six-second increments, applicable on direct-dial only within the U.S., Canada, and Puerto Rico. All long-distance packages offer anytime, anywhere minutes with no peak or off-peak rates and one simple rate for Intralata, Intrastate and Interstate calls. Minutes included in package are spread across all lines at a single service location (excluding unlimited long-distance package).
LONG-DISTANCE PACKAGES*
Service Features Rate
Charter Business Basic Long Distance Anytime minutes $0.07 per minute interstate and intrastate
Charter Business 100 Long-Distance Package 100 anytime minutes $5.99 per month (additional minutes over 100 at $0.06 per minute)
Charter Business 300 Long-Distance Package 300 anytime minutes $14.99 per month (additional minutes over 300 at $0.06 per minute)
Charter Business 600 Long-Distance Package 600 anytime minutes $26.99 per month (additional minutes over 600 at $0.06 per minute)
Charter Business 1000 Long-Distance Package 1000 anytime minutes $39.99 per month (additional minutes over 1000 at $0.06 per minute)
Charter Business 2500 Long-Distance Package 2500 anytime minutes $99.99 per month (additional minutes over 2500 at $0.05 per minute)
Charter Business 5000 Long-Distance Package 5000 anytime minutes $199.99 per month (additional minutes over 5000 at $0.04 per minute)
Charter Business 10,000 Long-Distance Package 10,000 anytime minutes $349.99 per month (additional minutes over 10,000 at $0.035 per minute)
Charter Business 20,000 Long-Distance Package 20,000 anytime minutes $600 per month (additional minutes over 20,000 at $0.03 per minute)
Charter Business Unlimited Long-Distance Package Unlimited anytime minutes $19.99 per month per line (this package may not be combined with any of the minute packages)
The Customer must select Charter as the IntraLATA and InterLATA toll carrier. Charter Business Unlimited Long Distance applies to calls within the U.S. (including Alaska and Hawaii), Puerto Rico, and Canada. International calling is not included with this plan.
Callers must dial 1 + telephone number for a domestic call to be included without an additional charge. The Charter Business Unlimited Long-Distance service does not include calls to directory assistance, calling card, or operator services. Auto-dialing (including automatic outbound dialing systems or call distribution systems), broadcast fax, long-distance internet or intranet access, call center and certain switching applications are not included. Usage may be monitored for compliance/abnormal usage, and the Customer may be required to demonstrate compliance with these restrictions where monitoring indicates non-compliance. If Charter Business determines that Customer’s use of the service violates any of these and other restrictions, Charter Business, at its sole option, may move the Customer to another long-distance plan or may suspend, restrict, or cancel the Customer’s service.
Toll Free
Service Description Rate
Toll Free Usage billed in six second increments at same rate as domestic LD plan and will contribute to the LD plan on customer’s account. If combined minutes from outbound and toll free calls exceed minutes in plan, overage rate per minute will apply based on customer’s LD plan (calls within US and Canada). Unlimited Long Distance plan is not available with toll free service. $2 per toll-free number per month
Point of Origin Routing Allows a customer to route calls to a different destination number based on the origin area code (NPA), exchange (NXX) or state (including intrastate). $5 per toll free number per month
• One time installation fee per toll free number $25
• One time change fee per toll free number $25
Toll Free Routing Options • Time of Day Routing - allows a customer to route calls to different destination numbers based on time of day, day of week or based on a holiday schedule
• Day of Week Routing - allows a customer to route calls to different destination numbers based on day of the week
• Day of Year Routing - allows a customer to route calls to different destination numbers based on day of the year
• Holiday Routing - allows a customer to route calls to different destination numbers based on a holiday schedule
• Percent Allocation - allows a customer to route calls to a different destination based on customer provided percentage 		$15 per routing option, per toll free number, per month
• One time installation fee per toll free number per feature $50
• One time change fee per toll free number per feature $50
Toll Free Listings One directory listing in the National Toll Free Directory Assistance Database (1-800-555-1212) for each toll free number. $20 (per toll free number per month)
• One time fee $20
Call Referral Routing Allows a customer to refer their toll free number to a new number (for example, if original toll free number is changed). $15 per month per toll free number
• One time fee $50
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