Troubleshooting
If you are having difficulty with your phone, you will need to determine where the problem originated. Is it your phone,
the phone jack, or the phone line?
To test, follow these steps:
- Do you have a dial tone on all phones attached to the same line?
- If none of the phones have a dial tone, the problem is likely your telephone line. Go to the nearest phone and
dial Charter Business Customer Care at 800.314.7195.
If your other phones have a dial tone, the phone or the phone jack is most likely causing the problem. To
determine if the problem exists in the phone, the jack, or both, follow these tests:
TEST #1: If you have modular phone jacks that unplug easily from the wall, unplug the phone and plug it into another
jack, preferably a jack where you have determined another phone has operated properly. If the phone you are testing
still does not have dial tone, it is likely that the phone is faulty and you will need to repair or replace it.
TEST #2: Take a functioning telephone and plug it into the jack that the faulty phone was plugged into. If you get a
dial tone, you will know the jack is working properly and the other phone is faulty. If you do not get a dial tone, there
probably is a problem with the jack. Because the jack is part of the inside wiring of your office, repairing it will be your
responsibility.
Hunt Group Issues
If you are having problems with Hunt Group, please check to make sure Make Set Busy is activated accurately.
Dial
to make a line busy and dial
to open the line again.