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West Virginia

Welcome to Charter Business^® Phone

Now you will be able to receive messages when your telephone line is busy or if you are unable to answer the call for any reason. Charter Business^® Phone Voicemail means reliable, round-the-clock service, so you never miss an important message.

• Your voicemail will answer calls after four to six rings.
• An interrupted (stutter) dial tone on your phone line indicates there are new messages in your mailbox.
• Your mailbox can store up to 45 messages for a maximum of 31 days.
• You can activate up to four sub-mailboxes.

Activate Voicemail (first - time access )

To set up your voicemail, you must be calling from your Charter Business^® Phone.

1. Dial your 7- or 10-digit Charter Business^® Phone number.
2. Voice instructions will guide you to create a new 4-digit PIN.
3. You will then be prompted to record your name and personal greeting.

Accessing Voice mail

Follow these instructions to access your mailbox after you have activated your voicemail system.
From your Work Phone:

1. Dial your 7- or 10-digit phone number. (If PIN Skip is off, you must enter your PIN.)
2. You will enter the Main Menu.

From Another Phone:

1. Dial your 7- or 10-digit telephone number.
2. Press when you hear the greeting.
3. Enter your 10-digit phone number.
4. Enter your PIN + .
5. You will enter the Main Menu.

Main Menu

When you dial into your voicemail you will reach the Main Menu and have the following options.

• Press to review messages.
• Press to work with your greetings.
• Press to change your mailbox settings.
• Press to go to Interactive Help.

Review Messages

From the Main Menu, press to review your messages.
These non-prompted options are available during message review.

	Repeat	Repeat current message in its entirety.
	Delete	Erase current message and play the next message.
	Save	Save current message and play the next message.
	Envelope	Repeat time and date message was received.
	Skip	Move to next message; current message remains new.
	Rewind	Rewind current message by 4 seconds.
	ause	Pause current message for up to 2 minutes.
	Fast Forward	Fast-forward within current message by 4 seconds.
	Return	Replay previous message.
	Return to main menu.

Customize Greetings

Charter Business^® Phone Voicemail offers you the flexibility of multiple types of greetings.

Default Greetings

When you first activate your voicemail, you will have the option to record your name and personal greetings. If you do not record or activate any greetings, your callers will hear your recorded name (or your phone number, if you have not recorded your name) with the default system greeting. However, at any time after your have set up your mailbox, you can activate your Custom Greetings.

Custom Greetings

From the Main Menu, press to record/change your personal greetings.
Step 1: Select the greeting you want to record/change:

	All-calls greeting	Plays for all calls when no other greetings are recorded or active.
	No-answer	When activated, this greeting overrides the all-calls greeting.
	Busy greeting	Plays when your phone line is busy.
	Extended absence	Activate this greeting when you will be away for longer periods of time. You can choose whether callers can leave messages when this greeting is activated. When active, it supersedes all other greetings. When you deactivate this greeting, you must reactivate any custom greetings.
	Record name	The system uses this greeting in any circumstance where your name is played; for example, for the default greeting, or when you leave a message in another subscriber’s mailbox.

Step 2: After you record your greeting, you can select:

	Listen to the greeting
	Activate or deactivate the greeting
	Rerecord the greeting
	Erase the greeting
	Return to the previous menu

Step 3 Repeat steps 1 and 2 to work with other greetings.

Mailbox Options

This section provides you information on how to customize your voicemail service.

Automatic Log-in Options

When activated, this convenient feature allows you to save time by accessing your voicemail service from your own phone without having to enter your phone number or PIN every time.


At the Main Menu, Press to Change your Mailbox Settings

Message Notification Settings

You have the option of changing how and when you are notified of new messages in your inbox.

1. From the Main Menu, press to change your mailbox settings.
2. Press to change message-indicator notification settings.

Message Playback Settings

You have the option of changing the way your messages are played back to you, including having your messages play automatically when you log in, or choosing urgent messages to play first.

1. From the Main Menu, press to change your mailbox settings.
2. Press to change message playback settings.

Group Mailbox

This valuable feature allows different employees or departments to receive messages in separate, private mailboxes. You can activate up to four sub-mailboxes and create individual greetings for each mailbox. To Activate Group Mailboxes
You must contact Charter Business Customer Care 800.314.7195 to activate this feature.
To Set Up Group Mailboxes
Step 1:Dial your 7- or 10-digit phone number.
Step 2:You will be prompted to select the mailbox you want to set up.

• Press for Common Mailbox
• Press for Mailbox 1
• Press for Mailbox 2
• Press for Mailbox 3
• Press for Mailbox 4

Step 3:After selecting the mailbox that you want to initialize, you will be prompted to enter your default PIN. This will be the last 4 digits of your phone number.
Step 4:Voice instructions will guide you to create a new 4-digit PIN for that mailbox and to record greetings.
Turning Group Mailbox On/Off
Once the Group Mailbox feature has been activated by Charter Business^® Customer Care, you will be able to turn your sub-mailboxes on or off directly from the Main Menu at any time.

• Press from the Main Menu to select the Incoming Calls function
• Press to work with your Group Mailbox
• Press to turn the Group Mailbox On/Off