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West Virginia

Charter Business^® Phone 911 Services

To help you quickly respond to emergencies, Charter Business provides access to emergency 911 services much like traditional telephone companies. Should you ever need to access emergency services—fire, police, or ambulance— just dial the familiar digits 911, using your Charter Business^® Phone service . Your call will be routed directly to the nearest public-safety operator, who will dispatch the appropriate services. With Enhanced 911, emergency services will be able to quickly find you—your telephone number and address are electronically routed to the operator the moment your call goes through. Charter Business^® Phone provides your office with phone service using a Multimedia Terminal Adaptor (MTA) or a telephone modem, that requires electrical power in your office. Charter Business will provide battery backup or uninterruptable power supply (UPS) with the intent of providing telephone service in the event of a power outage. However, continued telephone service in the event of a power outage is not guaranteed. If the battery backup or UPS does not work, or if a customer has Charter Business^® Phone without battery backup installed, contact Charter Business Customer Care at 800.314.7195 to replace the defective battery or add a battery or UPS if needed. A dispatch fee may be incurred for those customers who do not currently have a battery or UPS and request that addition. To ensure that 911 calls are properly routed:

• Do not move the equipment installed in your office to another location*. If you use our service from an address that is different from the one you initially provided, the E911 service will not work (Enhanced 911 automatically associates a physical address with the calling party’s telephone number, and routes the call to the most appropriate Public Safety Answering Point).
• When you plan to move and need to change your service address, please call Charter Business Customer Care so that we can properly move your service.
• Please note that you are responsible for directing emergency personnel to the specific location of the person in need and to any other physical location if all telephones are not located at the address on the account.

To help remind you about the availability of 911 service, we’ve provided stickers to be placed on or near your telephones (located inside the back flap of this User’s Guide).

Business Security System

Charter Business^® Phone will work with most monitored security systems. However, if you have a security service, we recommend that you test the proper operation and communication aspects of the alarm system after your Charter Business^® Phone installation.