Call Forward
Call Forward Busy
This forwards incoming calls when your line is busy.
To Activate: Call Charter Business Customer Care 800.314.7195.
Call Forward Busy/No Answer
This forwards all incoming calls when your line is busy or unanswered.
To Activate: Call Charter Business Customer Care 800.314.7195.
Call Forward No Answer
To Activate: Call Charter Business Customer Care 800.314.7195.
Call Forward Selective
This feature enables you to forward incoming calls from up to 12 selected phone numbers to the location of
your choice.
To Activate: Lift the handset, listen for dial tone, then press
A menu of options will guide you to add,
delete, or review the numbers on your list. Call Forward Selective lets you add the last number that called you to
your forwarding list.
To DeActivate: Lift the handset, listen for dial tone, then press
. Your selected numbers are retained
for future reactivation. A menu of options will guide you to deactivate Call Forward Selective (for certain markets,
use
).
Call Forward Variable
If you do not want to miss an important call, you can forward incoming calls from your business phone number to
another number where you may be reached.
To Activate: Lift the handset, listen for dial tone, press
, then listen again for dial tone. Next, dial
the number for the forwarding location. Call Forward Variable is activated as soon as someone answers. If no
one answers the other line, repeat the above steps, and Call Forward Variable will be activated (a tone
confirms activation).
To DeActivate: Lift the handset, listen for dial tone, then press
(a tone confirms deactivation). If
you leave Call Forward Variable on and receive a call after returning to your office, you will hear a “ring splash”
(a short ring indicating that the call is being forwarded). You cannot answer the ring splash. It merely reminds you
to deactivate Call Forward Variable now that you are in the office.
Call Forward Variable—REMOTE ACCESS
This allows you to change your Call Forwarding Variable destination phone number while away from the office. This
service requires that you have the Call Forward Variable feature on at least one line.
Charter Business will provide a special access number and a default Personal Identification Number (PIN) of 1234,
which should be changed as soon as the feature is active. When you call the special-access phone number (longdistance
charges may apply), voice prompts will guide you to activate, deactivate or change the Call Forwarding
destination number. For the initial login, the user must dial
from the line that has this feature. You will be
asked to enter the feature you wish to change, then dial
for Remote Access Call Forward. It will then ask
you to enter your PIN (use the default) and press
. Then you will be prompted to enter new PIN (you will need to
press
after each PIN entry).
After the initial login, you do not need to dial these PIN number change codes again, unless the PIN needs to be
changed. To use this feature, dial the access number provided in the list below, enter your 10-digit number followed
by your 4-digit pin. You will then be prompted to enter the feature to activate,
(to activate call forwarding).
Then enter the number you wish to forward calls to. Enter
to deactivate the feature.
Please refer to the list below to find the telephone number that you need to use to remotely access your Call
Forwarding Variable feature. Dial the phone number in your city or region and follow the prompts to activate/change
your Call Forwarding Variable feature.
| State |
City or Region |
Call Forward Variable - Remote Access Numbers |
| Alabama |
| Birmingham Area |
| Montgomery |
| Phoenix City and Lafayette Areas |
|
| 205-639-1010 |
| 334-593-0010 |
| 678-765-0010 |
|
| California |
| Riverside |
| San Luis Obispo |
| All Other Cities and Regions |
|
| 951-823-0010 |
| 805-439-0010 |
| 562-612-1010 |
|
| Connecticut |
All Cities and Regions |
203-304-1108 |
| Georgia |
| N.E. & South Atlanta, Jackson Area |
| N.W. Atlanta, All Other Cities in the Atlanta Area |
| Dalton Area |
|
| 678-759-0010 |
| 678-765-0010 |
| 706-229-0010 |
|
| Illinois |
All Cities and Regions |
618-416-0010 |
| Louisiana |
All Cities and Regions |
985-288-0010 |
| Massachusetts |
| All Cities and Regions |
| Saginaw / North MI Area |
| Marquette / Upper Peninsula MI Area |
|
| 508-459-2010 |
| 989-607-5600 |
| 906-273-0100 |
|
| Michigan |
| Kalamazoo / South MI Area |
| Saginaw / North MI Area |
| Marquette / Upper Peninsula MI Area |
|
| 269-762-8010 |
| 989-607-5600 |
| 906-273-0100 |
|
| Minnesota |
All Cities and Regions |
320-217-2010 |
| Missouri |
| St.Louis and all Other Cities and Regions outside of St. Charles |
| St. Charles |
| All Other Cities and Regions |
|
| 314-394-9999 |
| 636-493-9999 |
| 320-217-2010 |
|
| Nebraska |
All Cities and Regions |
320-217-2010 |
| Nevada |
All Cities and Regions |
775-622-0010 |
| North Carolina |
| Manteo and Roanoke Rapids Areas |
| Hickory Area |
| All Cities and Regions |
|
| 252-715-0010 |
| 828-572-2001 |
| 541-499-0010 |
|
| Oregon |
All Cities and Regions |
864-991-8010 |
| Tennessee |
| Chattanooga / Southeast TN Area |
| Johnson City / Northeast TN Area |
| Clarksville / Other Cities in West TN |
|
| 423-790-0010 |
| 423-765-2010 |
| 931-378-7010 |
|
| Texas |
All Cities and Regions |
817-386-3810 |
| Virginia |
| Bristol VA Area |
| Suffolk VA Area |
|
| 276-494-0010 |
| 757-809-0010 |
|
| Washington |
All Cities and Regions |
509-388-9005 |
| Wisconsin |
| Madison and Southwest Regions |
| Sheboygan and North / East Regions |
|
| 608-230-6099 |
| 920-287-7100 |
|
Features may not be available in all areas.
*Applies to calls within your local area only.
Please check this website for a complete list of access numbers by region:
Charter-Business.com/remoteaccessnumbers