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Welcome to Charter Business Telephone® Voicemail. Now you’ll be able to receive messages when your telephone line is busy or you are unable to answer the line for any reason. An interrupted (stutter) dial tone on your telephone line indicates that there are new messages in your mailbox.

Set up Voicemail (First -Time Access ):

To activate your voicemail you must be calling from your Charter Business® phone.

1. Dial your 10 digit phone number.
2. Follow instructions to create a new PIN.

PIN:_________________

Accessing Voice mail:

Follow these instructions to access your mailbox after you have activated your voicemail system. From your work phone:

1. Dial your 7- or 10-digit phone number. (If PIN Skip is OFF you must enter your PIN.)
2. You will enter the Main Menu.

Change your PIN:

From the Main Menu, press change your Mailbox Settings.
Press for Login Options.
Press to change your PIN.

When Listening to Your Messages :

From the Main Menu, press to review your messages. These non-prompted options are available during message review. Charter Business Telephone Voicemail means reliable, around-the-clock service. Please see your Business Users Guide for detailed information to customize your mailbox. Please note that all features may not be included in your calling plan, and some may be subject to either a per-use or subscription charge. Refer to the Charter Business Telephone® Users Guide for detailed instructions on calling features. Contact Charter Business® Customer Care at 800.314.7195 if you would like to activate additional calling features.