West Virginia
Your Business's Safety
CHARTER BUSINESS VOICE TRUNK 911 SERVICE
To help you quickly respond to emergencies, Charter Business provides access to
emergency 911 services. Should you ever need to access emergency services–fire,
police, or ambulance–just dial the familiar digits, 911, using your telephone. Your
call will be routed directly to the nearest public safety operator, who will dispatch
the appropriate services.
Charter Business Voice Trunk provides your office with phone service using telephone
gateway equipment that requires electrical power in your office. Customer must supply
their own uninterruptable power supply (UPS). In the event of a power outage Charter
Business Telephone Service will not work unless the customer has installed their
own UPS and that UPS is functioning.
To ensure that 911 calls are properly routed:
- Do not move the equipment installed in your office to another location*. If you
use our service from an address that is different from the one you initially provided,
the E911 services will not work. (Enhanced 911 automatically associates a physical
address with the calling party’s telephone number, and routes the call to the most
appropriate Public Safety Answering Point)
- When you plan to move and need to change your service address, please call Charter
Business Customer Care so that we can properly move your service.
- Please note that you are solely responsible for directing emergency personnel to
the specific location of the person in need and to any other physical location if
all telephones are not located at the address on the account.
To help remind you about the availability of 911 service, we’ve provided stickers
to be placed on or near your telephones (located inside the back flap of this User’s
Guide).